Hi Jskamm,

I Would suggest that you follow the steps mentioned below and check for issue resolution.

1. Switch off the computer.
2. Disconnect the AC adapter from the system.
3. Remove the battery from the computer.
4. Press and hold down the power button for 15 seconds.
5. Then connect back all the peripherals and check if the keyboard is working.

If the issue still persists. Then i would suggest you try connecting a good known battery and check. Also let us know if the light on the adapter stays on when connected to the system.

Let us know your findings.

Hi 

I followed your instructions and the issue still persists. The power icon states that "no battery is detected" and Quickset states that "The model number for the primary battery cannot be determined. This will prevent battery from charging. Please insert a Dell battery." But it is a Dell battery. 

Also, the AC adapter light is on. AC adapter won't charge my battery. System is functional when AC adapter is plugged in. However, still receive the above error messages.

I don't have another battery to check the system. What should I do?

On another note, what is Quickset and can I uninstall it? 

Thanks

The charger ID signal is not being read. As you checked a second charger, the problem lies with the DC socket on the power board or system board. Physical damage to the socket circuity on laptops is very common.

Thanks for your response. 

Would that be why the battery is not being charged?

And if there is some kind of physical damage to the socket, is the laptop just a big paper weight? Can that be fixed?

I misread your first post. When you do get a boot, will it run on battery only if you unplug? You may have a bad battery. Does the battery icon in the notification area show any charge left? You normally would not see your error messages for a simple battery failure. Not being able to read the battery info can indicate either a failure in the on-battery circuity. The other possibility is failure of the DC power circuit. Everything battery, recharging and laptop powering goes through the laptop power circuity and the DC socket. These fail a lot. First, I would download a battery monitoring utility. Battstat is a good one. If this shows good battery info, then the problem will be the laptop battery circuity. However, next purchase a new battery. You can get good low cost ($30 or less from eBay or Amazon. If the new battery works you are done. If not you will need to repair (replace) the power board if you have one, or the system board if there is no separate power board.

The battery is completely died. I've check the bios and it states the primary battery is 0% and not installed. It states battery health is "Not a Dell Battery", (even though its the original Dell battery). And that there is a communication error. So,  I can't run the laptop on battery power because of the died battery. The AC adapter must be plugged into the laptop for it to function. The power/battery icon in the system tray shows a red "x" over it and when I mouse over it, it says "No battery is detected". It also shows no charge on the battery. Since there's no charge on the battery, should I still download the battery utility and run it?  I thought the Dell "Quickset" app was just such a utility. Cause when I do boot up, I get the Quickset message that I wrote in my initial post. Honestly, I was hoping to remove Quickset. So as I said in my first post, I can work with the laptop only if I'm connected via the AC adapter. However, that annoying Quickset message does not go away.

Anyway, I've gone and order and inexpensive replacement battery and should have by Thursday. I'll swap out the battery and reboot, then will offer you the results. 

BTW, this is an Inspiron N5030 laptop. 

P.S. Finally figured out how to remove the Quickset error message. I've gone into the task manager and killed the quickset.exe process. Finally, the annoying message has disappeared.

Yes, get Battstat. If it doesn't  see the battery, you very well may have a hardware problem. The new battery may tell the whole story. Note, the new battery may not have a large charge, so work fast.

Thanks. I'll update you later. Battery is on its way and should be here today.

I'll also get and install Battsat on the laptop, too.

Update on the new battery installation.

Got an inexpensive battery off of amazon. Installed it into the Inspiron N5030 laptop and rebooted. The system recognized the new battery and is able to actually show that the new battery is being charged when the AC adapter is plugged in. This was a nice simple and inexpensive fix.

Thanks for everyone's help.

I'm also in the same situation, my laptop shut down by itself, and the battery is also in the same problem for the Jskamm laptop battery..