We apologize for the inconvenience caused and please follow the below mentioned steps to isolate the issue. The battery is present and is fine, below are some steps which will determine the issue with battery or any other hardware.
1. Remove all external peripherals (Printer, USB drives, cables connected) and since nothing’s connected to the computer, press and hold power button for a minute. 2. Disconnect all peripherals and confirm if system is working fine with AC Adapter only. 3. Check the AC Adapter status in the BIOS; make a note of any error message. 4. Please try doing BIOS Update (the battery should have 40% of charge). 5. Try swapping with a known good battery (If available)
Please complete these steps and let us know your findings.
Remove the battery and clean the contacts on it and on the system board - if that doesn't get the battery recognized, and there is no other evident problem (such as the system not recognizing the AC adapter), replace the battery.
Thank you for your response and appreciate that you’ve tried a couple of steps. Please do try the below mentioned steps to check the functionality of the battery
1. Please check the status of AC Adapter on BIOS by tapping the F2 during startup. 2. Also check the status of the Battery on BIOS as mentioned on previous post. 3. We need to check if the AC Adapter and Battery is detected and make a note if in case any error message is displayed 4. Please update the BIOS by clicking on the link below (battery should be charged a minimum of 40%) http://dell.to/1dFtXxL 5. Type in the Service tag and click on Drivers and downloads and select the operating system and under option BIOS click and download the BIOS on your computer. 6. Restart the computer and let us know if you notice any error messages.
DELL-Munawar P
748 Posts
0
September 15th, 2013 08:00
Hi acenaliu,
We apologize for the inconvenience caused and please follow the below mentioned steps to isolate the issue.
The battery is present and is fine, below are some steps which will determine the issue with battery or any other hardware.
1. Remove all external peripherals (Printer, USB drives, cables connected) and since nothing’s connected to the computer,
press and hold power button for a minute.
2. Disconnect all peripherals and confirm if system is working fine with AC Adapter only.
3. Check the AC Adapter status in the BIOS; make a note of any error message.
4. Please try doing BIOS Update (the battery should have 40% of charge).
5. Try swapping with a known good battery (If available)
Please complete these steps and let us know your findings.
ejn63
9 Legend
•
87.5K Posts
0
September 15th, 2013 08:00
Remove the battery and clean the contacts on it and on the system board - if that doesn't get the battery recognized, and there is no other evident problem (such as the system not recognizing the AC adapter), replace the battery.
acenaliu
2 Posts
0
September 15th, 2013 08:00
Hello
Thank you for your reply.
The netbook is working fine with the AC Charger only.
I don't know how to test the battery. But as soon as I put the battery on the indication lamp is flashing white and orange
and I remove battery it stays white but the netbook works fine with charger only.
The new battery costs a lot and I cant find any new battery to test it.
Thank you
DELL-Munawar P
748 Posts
0
September 16th, 2013 07:00
Hi acenaliu,
Thank you for your response and appreciate that you’ve tried a couple of steps.
Please do try the below mentioned steps to check the functionality of the battery
1. Please check the status of AC Adapter on BIOS by tapping the F2 during startup.
2. Also check the status of the Battery on BIOS as mentioned on previous post.
3. We need to check if the AC Adapter and Battery is detected and make a note if in case any error message is displayed
4. Please update the BIOS by clicking on the link below (battery should be charged a minimum of 40%)
http://dell.to/1dFtXxL
5. Type in the Service tag and click on Drivers and downloads and select the operating system and under option BIOS click and download the BIOS on your computer.
6. Restart the computer and let us know if you notice any error messages.
Reply us with your findings.