Just in case others ran into the same problem, I did most of the instructions on the OP link which did not really help. What I haven't tried is to downgrade the BIOS though (which I think doesn't really makes much sense).
Anyway, I ended up submitting a support ticket to Dell, they sent a technician to replace the motherboard, then voila! TPM is back and I was able to encrypt with Bitlocker.
There is a known issue out there. I had it with the 7370. From what I have read on this forum, it appears to have effected a lot of new BIOSes. I would push DELL on it. It took them a couple of week to get an updated BIOS to us
jancaster
3 Posts
0
May 8th, 2017 19:00
Just in case others ran into the same problem, I did most of the instructions on the OP link which did not really help. What I haven't tried is to downgrade the BIOS though (which I think doesn't really makes much sense).
Anyway, I ended up submitting a support ticket to Dell, they sent a technician to replace the motherboard, then voila! TPM is back and I was able to encrypt with Bitlocker.
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 20th, 2017 12:00
What BIOS was installed on the replacement motherboard? 1.3.2?
jancaster
3 Posts
0
May 25th, 2017 06:00
Hello Chris,
Unfortunately I cannot remember which BIOS version it has, but I'm speculating it might be < 1.3.2 .
I found this on the Event Viewer logs from System Detect on the date of the replacement:
SMBIOSMajVer="3" SMBIOSMinVer="0" SMBIOSBIOSVer="1.2.3" SMBIOSPresent="True" Rel_Date="20161201000000.000000+000" DSDVersion="8.4.0.5" Vendor="Dell Inc." PName="XPS 13 9360"
Then I updated directly to 1.3.4 after a few hours.
davidhalperin
1 Rookie
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16 Posts
0
May 25th, 2017 07:00
There is a known issue out there. I had it with the 7370. From what I have read on this forum, it appears to have effected a lot of new BIOSes. I would push DELL on it. It took them a couple of week to get an updated BIOS to us