Blue Screen Error: STOP 0x000000F4

Question

Two days ago, Windows automatically restarted my laptop (Dell Inspiron n5110, Windows 7) and installed Windows Updates. After that was done, I saw that there was a new version of iTunes, so I decided to download it. During the installation, the download froze, so I restarted my laptop. While my laptop was powering back up, I got this error:  ***STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA800D334B30, 0xFFFFFA800D334E10, 0xFFFFF800037D40D0) . This error appears right before the log in screen shows up, so I can't get into my laptop. I've also tried starting my laptop in all versions of Safe Mode, and it won't work. I tried doing the Startup Repair, and that doesn't work. Finally, System Restore isn't going through, either. The BSOD keeps appearing and won't let me access anything.  I did some quick research online, and learned that this is a hardware issue. A few people suggested that it could be related to memory, so I removed one of my memory sticks, tried to start my laptop, and the same exact issues occurred. I put the memory stick back in, and again, same issues.  Obviously, I can't say for sure, but I have a feeling that this issue may be because of overheating. About a month or so before this happened, my laptop was getting really hot, and it would randomly shut off. Unfortunately, I didn't take this issue as seriously as I should have, and well, here I am now. I want to avoid doing anything that may cause me to lose information, so, could replacing the fans (or something else that's related to fixing overheating issues) be my solution? What other options do I have (I should note that I don't have the CD that came with my laptop)? Thanks.

Dell - Harish M · Answer

Hi Madrid_18,

You could clean the air vents and the fan area once and try switching on the system. Also run a hardware diagnostics to check for hardware issues.

Kindly find the steps below to perform the H/W diagnostics.

Turn the computer off >restart the computer.

At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.

At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics. If the test fails, please make a note of any error codes listed.

Madrid_18 · Answer

Hi, I ran the hardware diagnostics and everything passed.

Madrid_18 · Answer

Hi, I ran the hardware diagnostics and everything passed.

Dell - Harish M · Answer

Hi Madrid_18, Sorry for the delayed response as the community page was under maintenance. Please back up your data and perform a factory reset once as the hardware test has passed.

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