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March 17th, 2016 08:00
Blue Screen - system_thread_exception_not_handled (netwtw02.sys)
I have an Inspiron 7348 2-in-1 for a little over half a year now and I have not been too pleased with it from the start. It is rather slow. When I close it without shutting it down and open it later half of the screen is black. When I open a new folder or switch between two folder some icons change place and color...
The last month it has been going downhill fast. Whenever I open something, (email, browser, webpage), basically everything that requires the screen to change, it freezes for a 10-20 seconds. I expect this from a laptop which is 3 years old....not a fairly new one.
My main concern is these blue screens I get every week now. It has two different messages:
- SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (netwtw02.sys)
- DRIVER_IRQL_NOT_LESS_OR_EQUAL (netwtw02.sys)
What is going on!?
DELL-Rishi
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2K Posts
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March 17th, 2016 15:00
Hi MELISSAKOMEN,
Based on the description, I would suspect a possible software glitch like a virus. However, since you have mentioned bluescreens on the system, I would request you to first run a hardware scan.
Restart the system and press f12 on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. Also, run the extended / thorough test on the HDD and the memory.
For the bluescreens, kindly send us the event logs for review or include the bugcheckcode in your response. Based on this, we can advise further course of action.
Keep us updated.