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2 Posts
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150254
November 19th, 2015 10:00
Bluetooth Mouse - WM615 & XPS15 not pairing
I just got the XPS15 and a Bluetooth Mouse WM615 and I followed the simple instructions to a T. I press the Bluetooth button and the indicator light on the mouse is blinking as it is suppose to. The computer shows the mouse available on Bluetooth. One the computer, I click 'Pair' but the error message keeps popping up saying Not found, please ensure the mouse is still discoverable.
I've tried it over and over, same thing.
Any ideas anyone?
Jim
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Kooreman
2 Posts
1
December 9th, 2015 11:00
I had the same problem with my new xps 15 9550 and the WM615 mouse. Trying to solve it with Dell, had a mechanic at my house but to no avail.
Problem remained for about one month. Today I found this suggestion on the internet by :
Go to Device Manager -> Network Adapters -> Dell Wireless 1830 ac -> Properties -> Advanced. There you should see a list of various parameters to change. Scroll down to "Bluetooth Collaboration" and set it to "Disable". Now my mouse is working perfectly!
It works perfectly indeed!
Maybe this helps you too.
Jan
Kooreman
2 Posts
1
December 9th, 2015 11:00
Had the same problem. Found the following on internet (https://www.reddit.com/r/Dell/comments/3snxcm/stutteringskippinglagging_bluetooth_mousexps/?ref=readnext_5).
This works fine for me
Go to Device Manager -> Network Adapters -> Dell Wireless 1830 ac -> Properties -> Advanced. There you should see a list of various parameters to change. Scroll down to "Bluetooth Collaboration" and set it to "Disable". Now my mouse is working perfectly!
Jan
JimJimJimJim
2 Posts
0
December 10th, 2015 16:00
Thanks Jan.
I did exactly what you suggested and it works.
Cheers
JCPath
1 Message
0
January 23rd, 2016 23:00
Hallelujah!
After numerous hours of frustration over several weeks, chatting and talking with technical support, uninstalling and installing drivers and having another DELL WM615 Bluetooth mouse sent to me (It also didn't sync to my new XPS 9550!), I tried Jan's suggestion. It worked! Perfect sync and perfect mouse functioning! So excited and grateful to Jan!
I purchased a new Logitech mouse (MXAnywhere2 with USB and Bluetooth capability), and it also didn't work through Bluetooth! The mouse works great with USB (I am now going to try Jan's trick to get it working with Bluetooth!)! I will now take the sleek WM615 mouse for travel!
It's a win win!
Thank you so much for your help!
Dr. Joe
Sormeh
1 Message
0
May 19th, 2016 11:00
Hi ,
Would you please help me with the WM615 mouse issue? my laptop is inspiron 7359 , I could paired it with this mouse but the mouse is not working and as you recommend I went to device manager and .... but in the advanced option i don't have any Bluetooth collaboration , Do you have any other solution ? I would appreciate .
Best Regards