Check if the webcam is detected in Device manager.
• Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Dell PC Diagnostics did not identify any hardware faults. Good news! No hardware issues were found during the scan. If you’re still experiencing problems with your system you might try one of the following steps: • Perform a System Restore to revert back to a previous configuration before the problem began • Visit the Drivers and Downloads page to ensure your system is up to date • Check the Troubleshooting page for hot topics or top solutions related to the issue you’re experiencing
Depending on the outcome of tests performed during the scan, additional troubleshooting may also be available in the test summary below. Scroll down to view these results.
Microphone: Microphone Test
Microphone Interactive Test
Passed
Diagnostics indicate that your audio devices are working normally. If you continue to experience audio issues, Dell recommends the following:
Run the Microsoft Fix it application for audio issues It will resolve many common playback issues automatically.
The webcam is not detected on the computer. We need to replace the webcam on the computer.
If the computer is under warranty, I would be glad to arrange a service on the computer.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
December 6th, 2012 19:00
Hi Zoro58,
Check if the webcam is detected in Device manager.
• Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Check if webcam is detected under imaging device.
Also, run diagnostics on webcam.
Under component select camera and click on Run diagnostics.
Awaiting your response!
Zoro58
1 Rookie
•
9 Posts
0
December 6th, 2012 20:00
Hi Rajesh R
Thank you for the help, but it didn' work.
Scan Results:
Dell PC Diagnostics did not identify any hardware faults.
Good news! No hardware issues were found during the scan. If you’re still experiencing problems with your system you might try one of the following steps:
• Perform a System Restore to revert back to a previous configuration before the problem began
• Visit the Drivers and Downloads page to ensure your system is up to date
• Check the Troubleshooting page for hot topics or top solutions related to the issue you’re experiencing
Depending on the outcome of tests performed during the scan, additional troubleshooting may also be available in the test summary below. Scroll down to view these results.
What is te problem?
Zoro58
1 Rookie
•
9 Posts
0
December 6th, 2012 20:00
Don't detect the camera
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
December 11th, 2012 01:00
Hi Zoro58,
The webcam is not detected on the computer. We need to replace the webcam on the computer.
If the computer is under warranty, I would be glad to arrange a service on the computer.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Check warranty status: http://dell.to/zEE2Cm
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):
http://dell.to/4LOBWi
Awaiting your response!