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February 8th, 2014 23:00

Cannot connect Logitech A-00031 Wireless Headset to Dell Latitude E5430

Hi All,

 

I have switched on to Dell Latitude E5430 from HP Laptop.  I was able to use succesfully the Logitech A-00031 (Wireless Headset for IPAD) on HP.  However I am not able to use the same on the Dell computer.  I really want this headset to work on my Dell computer too - could I get some help here - let me tell you the steps performed and what is the current status -

 

A.  Headset is paired succesfully - there is no audio (playback or recording both).

B.  Softwares like Microsoft Lync or Skype do not recognize this pairing

C.  Logitech Headset is visible as a device in my bluetooth devices

D.  If I double click on the icon of the headset and click on connect - the bluetooth configuration wizard runs for a minute or two and finally throws error and connect doesn't happen succesfully.

E.  I have read on the headset that its bluetooth 2.0 whereas I belive on my current laptop its bluetooth 4.0 (I think ...) Could this be a problem ?

F.  I have tried older versions of Wiacom bluetooth drivers as well - V6.0 cannot be installed; it just throws error - that device not found and hence installatio stops

G. Have tried installing the HP service pack which enabled my headset usage on dell - didn't impact my dell pc but didn't help the cause too

 

Any furhter clues - could any of you please help me to get my headset working again on Dell Latitude E5430 for all telephony and audio purposes ?

 

Thanks,

DJ.

6 Operator

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13.6K Posts

February 9th, 2014 05:00

Hello D.J. I don't have any advice that might help you with this issue, but perhaps someone else can help.

In the meantime I suggest that you post on the Wireless board where they are more familiar with these kind of wireless connectivity issues. Be sure to mention which operating system you have, and give full details about the error messages you get.

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