Computer Shuts off on using Graphic card(Nvidia GT525m).

Thank you for replying.

I did the test . No Errors even with the Extended memory test. All Tests Passed.

I also ran the MY DELL pc check up to test all components but report came out ALL PASSED.

I downloaded a GPU temperature software named GPU-Z and tried to monitor the temperature in case the laptop shuts down due to overheating. The results were very weird under a very small load the temperatures rose to a staggering 100c. and the pc got shutdown like it was doing before the exact same way. The GPU ideal temperature was around 58c. 

Again i searched the internet and everywhere i found out was change the THERMAL PASTE as my laptop is two years old now and i do a lot of gaming. Please guide me. I really need some help . Thank you.

Hi Vanjul,

Please perform hardware diagnostics.

Restart system > press F12 on Dell logo > Select diagnostics.

If diagnostics pass with no error code, update BIOS using the link below:

http://dell.to/1lSlE5C

Also, ensure that you have installed latest Video Drive for the graphics card.

Please let us know if the system restarts while executing a specific game(application).

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

Hi Vanjul,

Thank you for the reply.

Please let me know if system BIOS is up to date.

Try the link in my previous reply to update BIOS.

If BIOS is up to date, please provide a screenshot of the GPU-Z reflecting the temperature. 

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

Thanks for some insight sir.

Yes i have a N5110 and i checked the dell website and found out i have the latest version A11 BIOS .

I have included two screen shots one under IDLE condition and the other under VERY LIGHT LOAD(Running Google Chrome using GPU). The temperatures rose to 99~100c in just 2 3 seconds and the laptop got shut down.

This is the idle state screenshot.

This is under LOAD as described above.

Sir as you can see the GPU Temperature is way beyond the NORMAL UNDER LOAD the computer gets shut down. 

I dont know if its a HEAT SINK problem or dust collection or THERMAL PASTE problem.

Also sir it would be much better if i can contact you personally via Email to help solve the problem.

Please help me out  here sir. I am really confused. Thank you. 

Hi,

Thank you for the reply.

To help you, I have added you as a friend. Please send me a private message with Service Tag and name listed on the account. To send a private message click on my DELL-username and then click "Send a Private Message". Provide your service tag and contact information so that I may access your system records.

Include your contact details as well.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

I had a similar issue with this type of graphics card. From my research it is an overheating issue, where the graphics card is not cooling properly under intense gaming. To solve the issue, first upgrade to the latest graphics card drivers, then according how technical how competent you are, you will need to apply thermal paste and clean the CPU fan, then look for a NVidia's tool online to control the speed of the GPU runs at. Your aim is to lower the speed of the GPU, to prevent it from reaching its maximum temperature. Note that lowering the speed of the GPU would show little difference in the FPS of most games, so don't worry about performance difference.