Dell Data Protection | Security Tools: Device is Locked. Contact your Administrator.

Hello, we have some a batch of new Dell Latitude E7440 laptops (****ZZ1 batch of service tags) with full disk encryption SSD storage. We have installed Dell Data Protection | Admin Console (version is 1.3) and Dell Data Protection | Security Tools (version is 1.3; services are listed as Digital Persona Agent 5.0.0.627, Self-Encrypting Drive Management 8.3.2.373, Preboot Authentication Management 8.3.2.373, Authentication Proxy 8.3.2.373; all services are active)

I take a new laptop, install drivers, and required middleware and the above software. I open up Dell Data Protection | Administrator Console. I set up the admin password from a local administrator account previously configured on our laptops as the DDP admin password. I then proceed to the Encryption tab. I set Self-Encrypting Drive Management to On with the on-off switch. I wait for the prompt in the app and Windows taskbar to disappear (indicating FDE is active and pre-boot auth has been appropriately configured).

Now, I hit the snag. It appears the local admin account and a secondary non-admin account were not configured with the proper password. After several attempts in Pre-boot Authentication with the non-admin account, I receive the following message.

Account is locked. Contact your administrator.

I shut the computer off and perform another cold boot (assuming this is like old Dell Data Protection | Access tools on older systems), and the error will be cleared. That is not the case. It persists. I move onto trying with my local administrator account. It appears this was a testing laptop and did not have the standard password I use. I get locked out of this admin account as well with the following error in Pre-boot authentication.

Device is locked. Contact your administrator.

Again, the error persists through cold boot and I can no longer access the system full stop. We do not have ERAS (or whatever the new equivalent is for key escrow and centralized managment). Every time I try Forgot Password in the Options menu in the bottom left-hand corner of Pre-boot Authentication, I leave the name of the admin account and after the click there is an error message stating user account is invalid. I found the only thread on Dell forums that Google searching has yieleded on this topic (http://en.community.dell.com/support-forums/laptop/f/3518/t/19576978.aspx), where a Dell support technician in response to a customer with similar issues.  Can a Dell rep please contact me for resolution on this? This leaves a bad taste in the mouth. The fact that I cannot find public documentation on how to reset or unlock a system (with DDP|Access we have clients where this request comes once a week), I would say it speaks quite poorly to Dell's competency they release software this way. And I mean both the software AND the documentation. Both are terrible and another hassle in my day-to-day use of Dell products.