Hello,

Here is a link to the driver download page for the Inspiron 3552.  it defaulted to Windows 7 64-bit for me but make sure it does the same for you.   Here is a link to the Intel Chipset Driver that goes with the Inspiron 3552 and Windows.  I think that is the driver most likely causing the problems you're seeing.  

Here is a link showing which drivers to install and in which order.  Check that article out and see if it helps. Not sure why the support pages / utilities are suggesting the wrong drivers but you may want to simply install them manually, in the order that article recommends.

For the Dell Webcam Central software, because it's licensed you actually have to log into your Dell.com account to access / download it.  Here is a support article on the Dell Webcam Central software application that explains the entire process.  

Let me know if this helps.

Todd

Hello, Todd,

Thanks for the replay, but the first link you provided I had already tried without much of success. I was able to install only these drivers:

1. "Audio_Driver_0RKY5_WN32_6.0.1.7654_A01.EXE"
2. "Insprion_3452_4.0.4.EXE"
3. "Chipset_Driver_Y4DFW_WN32_10.0.26_A00.EXE"

The second link (Chipset drivers) were installed successfully, but no changes. The above mentioned drivers were installed in correct order. I am still stuck with my problems.

I may try to re-install Windows 7 or even go with Windows 8, but it will be only in another month.

Thanks for trying

Hi,

Are you getting any sort of error message when trying to install those updates or are they seemingly installing but Device Manager still shows issues with the drivers?

Since you've put Windows 7 on that system have you considered seeing if you can upgrade it to Windows 10? Since the Inspiron 3552 is a newer system, and we have Windows 10 drivers for it, that may work better for your mother than Windows 8, unless she has experience with Win8.   Win10 is, user interface wise, closer to Windows 7.

Just a thought. 

Todd

Hello, Todd,

I am getting an error message during installation process and the setup stops, reporting failure to install. Will try to write down the precise message.

I will also consider installing Windows 10.

Will update on how things went in a week.

Hello, Todd,

I did a clean installation of Windows 8.1. Wireless card is working, USB ports are working, Webcam is working, Sound card is working. Issues I am still facing (from device manager console):

• I2C HID device. This device is currently waiting on another device or set of devices to start. (Code 51).
• USB2.0-CRW. The drivers for this device are not installed. (Code 28).
• and one Unknown Device.

All the suggested drivers from official Dell page were installed in the correct order. Dell Update Application also reports that all drivers are up to date. Yet I got a feeling that some drivers are missing. Can you help me?

Hi,

I have bought also a Dell Inspiron 3552 with Ubuntu, service tag: 5H59N52.

I tried also to install Windows 7 or Windows 10, but I'm getting the message:

“A required CD\DVD drive device driver is missing”

The storage driver it is not included in operating system kit, so I need the correct driver to add, so I can start the installation.

Can you, please, provide the link for the right driver to be added with USB stick at this installation step, as the hard disk drive is not detected?

Thank you.

Hi,

If I remember correctly, this message was displayed during Windows setup. And as you said - you need the correct driver. I did not find the correct driver as a separe file, but I was lucky enough to find a Windows iso image with all the latest updates (up to the March 2016) included. It solved this problem for me.

You must add Intel-USB-3-0-eXtensible-Host-Controller-Driver

downloadcenter.intel.com/.../Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-100-Series-and-Intel-C220-C610-Chipset-Family