Dell Inspiron N5110 battery problem

Hi Kiongo,

Let's try the following steps:

Drain the residual power from the laptop:

• Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
• Then remove the adapter
• Remove the battery
• Press and hold the power button for 10 seconds
• Reconnect the battery and the adapter
• Try to restart the computer and check

I would also recommend you to try to run the on-board diagnostics:

• Power off the computer
• Restart the computer, press F12 on the Dell logo
• Select ‘Diagnostics’ from the boot menu
• Please refer to the link if any error code shows up http://dell.to/OUGnqT

Please hover the mouse on the battery icon on the taskbar, check the message plugged in,charging / plugged in,not charging).

Please reply if you have any questions.

Thank you but none of suggestions worked

Thank you  DELL-Appu S  but none of your suggestions worked the diagnostics results were that everything is ok, the message on the battery icon is Fully Charged (100%)

Hi Kiongo,

Thank you for the response. Let's try the following steps.

Please update the BIOS:

Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected
*All other programs should be closed and documents saved

• Click on the link http://dell.to/UmY8yD
• Type the Service Tag of the computer
• Choose the operating system
• Click on 'BIOS', choose the updated version
• Click on ‘Download File’
• Check on the radio box ‘Single-file download’
• Click ‘Continue’
• Click ‘Save’
• Choose the location as desktop, save the file on the desktop
• Right click and choose ‘Run as Administrator’
• Follow the on-screen instructions to install the program
• Restart the computer when prompted

Now, calibrate the battery:

• Remove the AC adapter from the laptop
• Turn on the laptop. Allow it to run on battery power until the battery is drained to 0 percent of capacity
• Remove the battery from the laptop. Keep it aside for 1-2 hours
• Place the battery back into the battery bay
• Plug the AC adapter. Charge the battery overnight. Do not power on or use the laptop during this time

Please reply if you have any questions.

Hi tried  this but battery still not working so i could not calibrate the battery

Hi Kiongo,

Are you able to use the computer only on battery?
What happens when you disconnect the AC Adapter from the laptop?
Did you try a different battery or an Alternate AC Adapter (if available)?

Please hover the mouse on the battery icon on the taskbar, check the message plugged in,charging / plugged in,not charging. Share a screenshot if possible.

I would also suggest you to check the AC Adapter status in BIOS:

• Power off the computer
• Restart the computer, tap ‘F2’ key on the Dell logo
• This will take you to the BIOS screen
• Check the message listed beside "AC Adapter type' (Unknown / Not detected / / 65W / 90W) (refer image)
  
  

Please reply if you have any questions.

Hi Thanks

Am not able to use the battery whatsoever, When i disconnect the AC adapter the laptop goes off

I tested the battery in another laptop and it worked plus the chager, also tried a another battery in my laptop but it did not work

plugged in not charging

I had checked the AC adapter and it was fine

Hi Kiongo,

I would suggest you to check the AC Adapter status in BIOS as mentioned in my previous post. Check the message if it shows None / Not Detected. Please connect an alternate AC Adapter and check in BIOS. In case BIOS shows None / Not Detected, then perform BIOS defaults.

On the BIOS screen:

• Press ‘F9’ key once, highlight ‘Yes’, press ‘Enter’
• Press ‘F10’ key once, highlight ‘Yes’, press ‘Enter’
• Restart the computer when prompted

If the above steps do not work, there might be an issue with the charger port or the motherboard and may require replacement.

Please reply if you have any questions.