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March 8th, 2017 08:00

Dell Latitute E6230 Battery Issue

I just picked this up used and it was operating on battery just fine.  Since I was unsure of the age of the battery, I powered down the system and pulled the battery out.  When I replaced the battery the system would no longer start if AC was not present. 

I have reseated the battery several times.  Windows 10 is telling me that Battery 1 is not present and Battery 2 is 100% and fully charged.  I do not have a second battery installed, just the single one.  

The ePSA diagnostics do not show any issues with the battery.  

Thanks,

John

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