It's weird I called dell support and then ran all the diagnostics as they suggested. My laptop passed with flying colors. I thought maybe it was a memory issue, but the memory was fine. Since I ran those diagnostic tests my system has not blue screened. That was like 2 weeks ago now.
Sadly I don't know if this information is helpful to you or not, but you should run the diagnostics on your system as well to see if there really is a hardware issue. It takes a LONG time for the system to test the memory and hard drives so you should let it run sometime when you don't need it.
Still you should get the latest video driver and make sure that's not the source of the blue screens.
Thanks for posting this - for me, starting on 8/9/2010, I have been having the same issue with blue screening. So far, this is only happening for me if I am connected to my corporate network across a vpn access. Like you, I too feel pretty helpless and frustrated because the cost of this unit was $200 more than a macbook pro (which I waffled over for a month before committing the dollars).
I thought it my be my SSD as well, but it sounds like that is not the case. If you do get a resolution, could contact me?
Mine actually seems to be working fine, although there are moments when I think it might freeze. Those come at random times and may be due to the sound driver. I have updated all the drivers with the latest from Dell.I have an open case/ticket/issue with them and will report on any fix they suggest or I stumble across.
Just started using my Dell Streak yesterday and it's awesome even with Android 1.6 on it.
Are you using the notebook together with an iPhone? I and two colleagues have suffered from blue screens and we all have had iPhones connected to the m4500 before.
I don't have an iPhone anymore and haven't had one since I bought the 4500. It might be the iPhone drivers conflicting with something and crashing. I have seen that happen on other systems.
I am experiencing freezing and blue screens too. After doing some research it seems the m6500 is too. This is a definite problem with some common component between these laptops (processor, memory.. ). I have an open ticket too. Dell better get this sorted.
the m6500 thread has some suggestions to "make it not as bad" such as disabling one of the USB drivers. this has actually lessened the frequency for me. emphasis on "lessened". I am going to do a diagnostic tonight. I also just updated to the a05 bios revision.
just checking this discussion one month after the last message.
Having bought a "nice" M4500 labtop (8 gbytes RAM, Windows 7 64 bits), I'm afraid to realize having joined the group of "previously-happy-Dell-users-but-presently-unhappy-ones"... I'm experiencing several (between 1 to 10, maybe 15) "blue screen" crashes with my computer, after, "obviously", having refilled it with all my stuff and programs / softwares /licenses and all...
Are you guys still having these probelms or did it stop since October 22 ?
I am happy to report that I haven't see a blue screen event on my m4500 since the summer. When I was experiencing them though I did test the memory and other components. Everything check out good and the tests found no faults with the hardware. So, I thought mine was just video or audio driver related. I updated the audio and video drivers and my system has been stable ever since.
dell replaced my Hynix brand memory with Samsung. They think that is the issue. I just did it today. I will report back if I still have issues. Otherwise consider it fixed.
happy for those who seem to be delivered from that problem.
Regarding my machine: audio and video drivers were updated and the problem remains. I've run the DELL tests but must do that again (did only check the "fast" procedure for the memory, which is already somewhat long...).
Indeed my personal feeling is that the problem of my machine could be linked to the USB slots: it seems that the crash frequency is apparently different when I plug my mouse to different USBs. Need to carry on full test and further survey...
purchased a Dell M4500 in October, 2010. Same problem as stated by others. USB freeze at random, bluescreen with no repeatable reason.
I re-installed from scratch. Same problem.
I re-installed again from scratch - reformat hard drive again, too. Dell tech support remotely loaded all required drivers after fresh install. Same problem.
Dell replaced mother board and usb, still problem,
Dell replaced SD card reader and motherboard, still problems
Dell replaced the bluetooth card, still problem. Ran antimalware scanner, antivirus scanner, diagonstic tests.... no luck.
They sent new machine last week. After getting it up and running, loaded the 56 recommended windows updates. I installed ProE wildfire 5.0 - didin't run any apps.
1/2 hour later bluescreen.
I ran full diagnostics, memory, disk, etc. So far, no problem, but I have not loaded or run any apps or plugged in any usb device yet either.
Anyone have any ideas?
Jesus... Does no one read? I am telling you new memory fixes the problem and that was the one thing you didn't try. Any new posts had better start with "I replaced the memory with Samsung brand and I am still getting freezes"
purchased a Dell M4500 in October, 2010. Same problem as stated by others. USB freeze at random, bluescreen with no repeatable reason.
I re-installed from scratch. Same problem.
I re-installed again from scratch - reformat hard drive again, too. Dell tech support remotely loaded all required drivers after fresh install. Same problem.
Dell replaced mother board and usb, still problem,
Dell replaced SD card reader and motherboard, still problems
Dell replaced the bluetooth card, still problem. Ran antimalware scanner, antivirus scanner, diagonstic tests.... no luck.
They sent new machine last week. After getting it up and running, loaded the 56 recommended windows updates. I installed ProE wildfire 5.0 - didin't run any apps.
1/2 hour later bluescreen.
I ran full diagnostics, memory, disk, etc. So far, no problem, but I have not loaded or run any apps or plugged in any usb device yet either.
Rainer.Jaspert
1 Message
0
August 10th, 2010 03:00
Hi,
I'm observing the same problem with my DELL Precision 4500. Are there any suggestions, yet?
Thanks,
Rainer
j1kelly
73 Posts
0
August 10th, 2010 07:00
Good Morning Rainer,
It's weird I called dell support and then ran all the diagnostics as they suggested. My laptop passed with flying colors. I thought maybe it was a memory issue, but the memory was fine. Since I ran those diagnostic tests my system has not blue screened. That was like 2 weeks ago now.
Sadly I don't know if this information is helpful to you or not, but you should run the diagnostics on your system as well to see if there really is a hardware issue. It takes a LONG time for the system to test the memory and hard drives so you should let it run sometime when you don't need it.
Still you should get the latest video driver and make sure that's not the source of the blue screens.
Good luck,
Jimmy
sbaker83
1 Message
0
August 13th, 2010 09:00
Thanks for posting this - for me, starting on 8/9/2010, I have been having the same issue with blue screening. So far, this is only happening for me if I am connected to my corporate network across a vpn access. Like you, I too feel pretty helpless and frustrated because the cost of this unit was $200 more than a macbook pro (which I waffled over for a month before committing the dollars).
I thought it my be my SSD as well, but it sounds like that is not the case. If you do get a resolution, could contact me?
Thanks,
Scott
j1kelly
73 Posts
0
August 22nd, 2010 16:00
Howdy Scott,
Are you still having an issue with your laptop??
Mine actually seems to be working fine, although there are moments when I think it might freeze. Those come at random times and may be due to the sound driver. I have updated all the drivers with the latest from Dell.I have an open case/ticket/issue with them and will report on any fix they suggest or I stumble across.
Just started using my Dell Streak yesterday and it's awesome even with Android 1.6 on it.
Take Care,
Jimmy
gbremer1
4 Posts
0
October 21st, 2010 10:00
Are you using the notebook together with an iPhone? I and two colleagues have suffered from blue screens and we all have had iPhones connected to the m4500 before.
j1kelly
73 Posts
0
October 21st, 2010 11:00
I don't have an iPhone anymore and haven't had one since I bought the 4500. It might be the iPhone drivers conflicting with something and crashing. I have seen that happen on other systems.
swiedom
5 Posts
0
October 22nd, 2010 09:00
I am experiencing freezing and blue screens too. After doing some research it seems the m6500 is too. This is a definite problem with some common component between these laptops (processor, memory.. ). I have an open ticket too. Dell better get this sorted.
the m6500 thread has some suggestions to "make it not as bad" such as disabling one of the USB drivers. this has actually lessened the frequency for me. emphasis on "lessened". I am going to do a diagnostic tonight. I also just updated to the a05 bios revision.
http://en.community.dell.com/support-forums/laptop/f/3518/t/19336090.aspx?PageIndex=7
CLYM-Thierry
2 Posts
0
November 23rd, 2010 07:00
Hi
just checking this discussion one month after the last message.
Having bought a "nice" M4500 labtop (8 gbytes RAM, Windows 7 64 bits), I'm afraid to realize having joined the group of "previously-happy-Dell-users-but-presently-unhappy-ones"... I'm experiencing several (between 1 to 10, maybe 15) "blue screen" crashes with my computer, after, "obviously", having refilled it with all my stuff and programs / softwares /licenses and all...
Are you guys still having these probelms or did it stop since October 22 ?
Thank's for replying
Thierry (France)
j1kelly
73 Posts
0
November 23rd, 2010 14:00
Howdy Y'all,
I am happy to report that I haven't see a blue screen event on my m4500 since the summer. When I was experiencing them though I did test the memory and other components. Everything check out good and the tests found no faults with the hardware. So, I thought mine was just video or audio driver related. I updated the audio and video drivers and my system has been stable ever since.
Good Luck!!
swiedom
5 Posts
0
November 23rd, 2010 14:00
dell replaced my Hynix brand memory with Samsung. They think that is the issue. I just did it today. I will report back if I still have issues. Otherwise consider it fixed.
CLYM-Thierry
2 Posts
0
November 23rd, 2010 14:00
Hi
happy for those who seem to be delivered from that problem.
Regarding my machine: audio and video drivers were updated and the problem remains. I've run the DELL tests but must do that again (did only check the "fast" procedure for the memory, which is already somewhat long...).
Indeed my personal feeling is that the problem of my machine could be linked to the USB slots: it seems that the crash frequency is apparently different when I plug my mouse to different USBs. Need to carry on full test and further survey...
Cheers
430scudmonster
3 Posts
0
January 28th, 2011 20:00
I am having this issue. There are several symptoms:
computer left on overnight has system clock changed to 2087 and most software crashes, until I reset the time/date through the bios
blue screen related to USB Driver
screen freeze
USB ports quit working.
All of these seem to be random and not triggered by any action.
I cannot beleive the issues I have had with a machine that, when it runs, runs amazingly fast: 8gb ram, 256GB ssd drive, win 7 64bit
swiedom
5 Posts
0
February 18th, 2011 05:00
Jesus... Does no one read? I am telling you new memory fixes the problem and that was the one thing you didn't try. Any new posts had better start with "I replaced the memory with Samsung brand and I am still getting freezes"
swiedom
5 Posts
0
February 18th, 2011 05:00
Make dell replace your memory with Samsung brand memory. That fixed mine and fixed a lot of the M6500 guys who were having the same problem.
jesse_hahn
3 Posts
0
February 18th, 2011 05:00
purchased a Dell M4500 in October, 2010. Same problem as stated by others. USB freeze at random, bluescreen with no repeatable reason.
I re-installed from scratch. Same problem.
I re-installed again from scratch - reformat hard drive again, too. Dell tech support remotely loaded all required drivers after fresh install. Same problem.
Dell replaced mother board and usb, still problem,
Dell replaced SD card reader and motherboard, still problems
Dell replaced the bluetooth card, still problem. Ran antimalware scanner, antivirus scanner, diagonstic tests.... no luck.
They sent new machine last week. After getting it up and running, loaded the 56 recommended windows updates. I installed ProE wildfire 5.0 - didin't run any apps.
1/2 hour later bluescreen.
I ran full diagnostics, memory, disk, etc. So far, no problem, but I have not loaded or run any apps or plugged in any usb device yet either.
Anyone have any ideas?