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11523
October 17th, 2012 11:00
Dell Studio 1535 Display Gone Dark
Laptop: Dell Studio 1535
OS: Windows 7
Problem: Laptop has been in use for 4 years. Last week the screen just went dark, but not completely dark. I can just barely see the application windows and my cursor movement. I can get the screen to display back to normal state if I do things such as close the laptop lid and reopen it or press CTRL+ALT DEL to go to task manager. This is only temporary though as the screen goes back to a dark state after about 5-10 seconds. Is this a back light failure or could it be just a loose cable?
Thanks,
Colin
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DELL-Manshu S
6 Operator
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2.2K Posts
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October 17th, 2012 13:00
Hi,
It seems to be a hardware issue, I would suggest you to perform the following steps to isolate the issue:
1. Please run LCD BIST test. Turn off computer > Press and hold “D” and turn on the computer. Solid colors will appear on the screen. In case, the screen is still dark follow the next step.
2. Please check the quality of the display with an external monitor.
3. If the video displayed on the external monitor is fine, LCD assembly needs replacement.
Please keep me posted with the result
Thanks & Regards
Manshu S
#iworkfordell
AnguishedEnd
2 Posts
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October 17th, 2012 19:00
I tried running the test, but screen went dark. Re-ran the test using external monitor and everything displays correctly.
I even opened up the monitor display bezel to confirm the wires were not loose. I put everything back together and surprisingly the display worked for a few hours, but then went back to going dark. So I guess your right it is a hardware issue (backlight or invertor?).
DELL-Manshu S
6 Operator
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2.2K Posts
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October 18th, 2012 13:00
Hi,
It seems to be an issue with LCD. In case, you would like to get information on LCD replacement, I can arrange a call back for you from our Out of Warranty Department.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Thanks & Regards
Manshu S
#iworkfordell
steadyrocked
1 Message
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November 11th, 2012 13:00
DELL-Royan S
6 Operator
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3.8K Posts
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May 29th, 2013 07:00
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