Dell Webcam not working. Blank screen

Question

Hi,

My integrated webcam suddenly stopped working. Inspiron-15-5559-laptop. It displays a blank screen both for image capture or video capture. At times it suddenly works, however, I see horizontal or vertical lines. (not pixels but lines)

I uninstalled the driver and let windows 10 update it. This did not solve the issue.

I ran the dell diagnostics tools for webcam. It said webcam is functioning normally. However, in the details section it said RGB color dept test WARNING. I am sure the lines that I see at times does indicate something is wrong with RGB.

I do not know if the above is software issue or hardware? Yesterday I just pushes my screen to greater angle and made it almost flat. Webcam starting functioning normally. But today again the same issue has started.

Any kind help to resolve this issue will be highly appreciated.

Unfortunately my warranty has expired last month only.

Thanks

DELL-Jesse L · Answer

Latif17,

It sounds like the camera cable could be loose inside the lcd. You can click the link below to download the online manuals. The manual provides instructions for removing/replacing parts within your computer.

Inspiron 5559 Drivers, Downloads and Manuals

Latif17 · Answer

Thanks Jesse. So it is a hardware issue. I checked the manual. It seems before I get access to the webcam, I need to dismantle everything....

Prerequisites

1 Remove the battery.

2 Remove the optical drive.

3 Remove the base cover.

4 Remove the hard drive.

5 Remove the wireless card.

6 Remove the keyboard.

7 Follow the procedure from step 1 to step 7 in ”Removing the computer

base".

8 Remove the display assembly.

9 Remove the display bezel.

I can assemble a PC confidently, however, never done that with laptop. It is just the cam now, if I mess up things, I might have to give away my otherwise working laptop..

I think I will need a professional to do this.

Thanks

Locked Topics – Laptops General

Dell Webcam not working. Blank screen

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