I can't help you, but my Dell 9Q33 has the same issue as of yesterday. I can still move the cursor with the touchpad, but R and L click do not function. Tried it in Edge browser and Firefox and MS Word. Very annoying, as I use "open in separate tab" function frequently. If I use the touch screen and hold for a virtual R click, it still works, so it isn't the menu function that is failing. Have you contacted Dell support?
My XPS was doing the same thing. I went to the device manager and clicked on the mouse/touchpad and then clicked on Update Driver, Let me choose from list, then chose the generic MS driver (HID compliant mouse), and installed that. Suddenly had R and L click back. The other option is to get a USB mouse. I didn't even know this was going on until I took a trip and left my rollerball at home. I'm betting it was a MS update that caused the problem.
I will give it a try. The only weird thing is the mouse still does not work when Im in the Windows Os installation menu for 8 and 10 so I have to plug in a mouse. I did find that it worked when installing Windows 7, running the boot from a USB.
xv4xv4x
10 Posts
0
January 4th, 2017 01:00
I have managed to fix the issue. Go to the synaptics website http://synaptics.com/resources
Now download the PS/2 & SMBus Devices and I2C drivers for Win 10 or your version of windows.
1. Now go into the device manager and locate the I2C driver and update the driver with the file you have downloaded.
2. Once that has finished install the PS/2 & SMBus Devices file from the .exe instead of updating it in the device manager.
3. I then rebooted my laptop and my touchpad was working again.
I hope this helps.
xv4xv4x
10 Posts
0
December 25th, 2016 15:00
Is anyone able to help me???
kcpdx
2 Posts
0
December 27th, 2016 16:00
I can't help you, but my Dell 9Q33 has the same issue as of yesterday. I can still move the cursor with the touchpad, but R and L click do not function. Tried it in Edge browser and Firefox and MS Word. Very annoying, as I use "open in separate tab" function frequently. If I use the touch screen and hold for a virtual R click, it still works, so it isn't the menu function that is failing. Have you contacted Dell support?
kcpdx
2 Posts
1
December 27th, 2016 17:00
My XPS was doing the same thing. I went to the device manager and clicked on the mouse/touchpad and then clicked on Update Driver, Let me choose from list, then chose the generic MS driver (HID compliant mouse), and installed that. Suddenly had R and L click back. The other option is to get a USB mouse. I didn't even know this was going on until I took a trip and left my rollerball at home. I'm betting it was a MS update that caused the problem.
xv4xv4x
10 Posts
0
December 28th, 2016 18:00
I will give it a try. The only weird thing is the mouse still does not work when Im in the Windows Os installation menu for 8 and 10 so I have to plug in a mouse. I did find that it worked when installing Windows 7, running the boot from a USB.