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veekta
Bronze

Dell XPS 13 9365 Loud Beep Issue

Hi All,

I've had an XPS 13 2 in 1 for a few weeks now and every so often (a few times a day) it makes a loud beep for a half second. I cant tell if it is coming from the speakers or from something else in the system, but its extremely loud and sharp no matter what the volume setting is at. This isnt the coil whine issue, which I do hear sometimes when the computer is plugged in but it doesn't really bother me. Has anybody else had this issue with their XPS 9365? Is there some way to fix it?

61 Replies
Saltgrass
Platinum

RE: Dell XPS 13 9365 Loud Beep Issue

I have heard it twice now.  If it is the same it sounds like a loud screech.  It seems to emanate from the area of the SD reader but I happens so seldom I have no way to catch it happening.

I can't even find the back speakers.  They must be under the Keyboard.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
veekta
Bronze

RE: Dell XPS 13 9365 Loud Beep Issue

Yeah it happened pretty infrequently before but now its happening more and more often which is concerning.. and yeah it doesnt seem to emanate from the speakers. To me it sounds like its coming from the keyboard so I was wondering if it is possibly coming from the motherboard or something

MikeMcd15
Copper

RE: Dell XPS 13 9365 Loud Beep Issue

I have had the same issue. No specifics about what would cause it. The laptop is usually been on a while, not very hot as far as I can tell. If memory serves it's only happened when plugged in. Usually happens about twice a day, and it is not from the speakers, and the PC is muted. Someone in the other forums mentioned it may be the SSD overheating, but I can't confirm that.

The only changes I made to the hardware was to disable the fingerprint readers (Windows hello drains too much power in sleep.), other than that the system is running without any modification.

Moderator
Moderator

RE: Dell XPS 13 9365 Loud Beep Issue

MikeMcd15,

Click the link below, choose your system model. OS installed and then update the bios to see if this will resolve the issue.

Support.dell.com

0 Kudos
Andrew Lin
Bronze

RE: Dell XPS 13 9365 Loud Beep Issue

Same issue. Updating bios did not solve the problem.

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MikeMcd15
Copper

RE: Dell XPS 13 9365 Loud Beep Issue

Sorry, I did update the bios, it's the 1st thing I do with new laptops anyway. It does not happen the often but it really is startling when it happens.

0 Kudos
Saltgrass
Platinum

RE: Dell XPS 13 9365 Loud Beep Issue

On my system the sound seemed to come from the area around the Backspace key.  In that area is the M.2 SSD and SD card reader.  Not sure why either of those would make a noise and since you probably cannot do anything about the SSD, maybe try putting in or taking out an SD card.

There are no speakers back there but it does appear sound does come from that area.  A sound might emanate from a sound system even it is not produced by that system.

If there is any way to pin down what circumstances are involved with the noise it might help.  I have only heard it once or twice so way too random for me to find it.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Allzonepc
Copper

RE: Dell XPS 13 9365 Loud Beep Issue

Hi all,

Same thing here, loud random electronic noise beeps. It has happened while doing nothing, browsing, on youtube, even in office excel.

With the help of dell support, we updated everything, even made a fresh reinstall of windows, and the beeps still happen.

I have been able to record the beep (after 45 min of recording nothing), so as to make it hear to the Dell support reps.

While I'm no computer expert, considering that the issue started the day our motherboard was replaced because of a faulty headphone jack, I blame the motherboard for the beeps. Still, Dell refuses to change the motherboard again because of this new (and worse) issue.

Jesse L, I can send you the audio sample on request.

Thanks

0 Kudos
chiefchie
Copper

RE: Dell XPS 13 9365 Loud Beep Issue

I have the same issue. Loud laser/beep sound. Updated BIOS and other updates available but it didn't solve the issue. It happened 8-10 times to me since I received my unit, Feb. 14th. Twice happened while the lid is close. Other incident happened while on idle. 3 beeps happened today within 20mins time!

No idea when it's gonna happen, no pattern or sign.

Hope our Dell support update us and find an answer to solve this problem ASAP. Thanks.

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