Hi annaplonk,

Good day and welcome to the Community!

Thanks for reaching out to us. Kindly update System BIOS and all drivers using this link http://dell.to/12QP7Pr. Let me know if this helps and if issue still persist. Glad to help.

Thanks and Regards,

As you have a laptop, I am moving this thread to the Laptop forum.
 
Bev.

Hi annaplonk,

Doing a follow up regarding your case. If further help is needed, just reach out to us anytime.

Thanks and Regards,