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51529
October 9th, 2010 23:00
Dell system restore does not work
I have a Dell Latitude E5500 with XP Pro on it. It has been acting very strange with files that I move. They get corrupted and I cannot delete them with out using special software. I thought maybe I installed something that might be causing it, so I wanted to do a complete restore to the condition when I purchased the laptop.
When I press Ctrl/F11, the system restore option does not display. Is this a Dell recovery option, or a Symantec recovery option? I changed the anti-virus software from Symantec to Trend. Can that be the problem? If so, can I reinstall Norton and get the option back? Thanks..
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ae3799t
10 Posts
1
October 12th, 2010 18:00
Thanks for the information. I found an external backup I made just after buying and updating the E5500 and recovered from it. All is well. Thanks again.
ejn63
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October 10th, 2010 04:00
Did the system come from the factory with XP, or was it installed afterward?
ae3799t
10 Posts
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October 12th, 2010 00:00
Yes, it came directly from Dell. I have partition magic and it shows the partition there. This PC has been problematic from the start though. I get files that I cannot delete, especially if I move the file, instead of copying it.
tgsmith
2.9K Posts
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October 12th, 2010 02:00
Heart1lover,
Since your system uses Windows 7, you need to start a New Post.. Instructions on how to restore a Dell that shipped with Windows 7 are totally different from those that shipped with Windows XP. Installing an operating system from CD (XP) or DVD (Vista & Windows 7), destroys access to the restore partition with Ctrl-F11 (XP systems) or F8 (Vista & Windows 7). As long as the recovery partition is intact, both types can be restored to their as-shipped condition.
Tony
heart1lover
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October 12th, 2010 02:00
Hi there i am facing a same problem as u r . i have dell inspiron n5010 and by mistake i formate the machine with 32 bit windows 7
actually the factory default machine is come along 64 bitt windows 7
now i have recovery partition in HDD but i cant able to access the recovery and even though i did't make any recovery dvd or cds
so is there any chance to recover my machine as it factory default condition
i try to hit ctrl + F11 did't work so help me plz i m waiting any one plz
tgsmith
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October 12th, 2010 04:00
AE3799T,
I don't like to cut a thread, but since heart1lover's post relates to another operating system, I feel doing so is the best way to respond to your post. You said that your E5500 Latitude came with XP installed. I can't remember the exact release date of the E5500, so I should ask if the system was ordered with an XP downgrade after Vista was released. If so, can you tell us if the Recovery Partition is actually a Vista image? The easiest way to determine this would be to look at the folders on the Recovery partition. If it is a Vista image, then there will be a Dell\Image folder on the Recovery Partition with a factory.wim file.
If your system has an XP recovery partition, it should display a blue bar across the top of the screen with www.dell.com on it at startup. If that blue bar does not appear, and you have an XP recovery partition there is a way to restore access to the partition and re-enable the Ctrl-F11 function.
Please advise so that we can give you additional instructions on the best way to restore your system to its as-shipped condition.
Tony