Unsolved
This post is more than 5 years old
2 Posts
0
14487
July 30th, 2005 13:00
Device cannot start (error code 10)
Ever since i got this replacement (refurbished) inspiron 6000 i have had no sound. Ive spoken with dell technical assistance 4-5 times and still no sound. First they had me reinstall the drivers for my sound card many times and nothing worked. Then they replaced my MB and speakers and stil nothing. Now they had me reinstall windows something like 4 times. My warranty just ended this pass week :( and the issue was never resolved. Can any one help me on this one. What can make the device not start?
Thanks,
revi_2003
No Events found!
Jim Coates
4 Operator
•
13.6K Posts
0
August 1st, 2005 00:00
I was hoping somebody else would take this one. What can make a computer malfunction? I can't count that high. Anyway, here is my standard troubleshooting checklist.
1. Run Dell Diagnostics audio test. If that fails then it is a hardware problem which would need to be fixed by Dell, or you could get an external soundcard. To run diagnostics restart, and as soon as it starts to boot up hold down f12. It might take a few minutes but when it comes up select custom, then the audio test. This will test your audio system independently of windows and drivers. If this test fails then forget about all the other stuff. Dell should have done this after the 'repairs' were done.
2. After an OS reinstallation, install Notebook System Software, Intel Chipset, Video, Audio, Touchpad, then the other drivers in that order. If you do it differently you might have to redo the installation. Complete instructions are given in the link Product Support/Reinstall Guide/Operating Systems in the upper left above.
3. Go to Start/Run and type in sndvol32.exe to make sure the system mixer is installed and running. The audio drivers won't stay installed without this app.
4. Go to control Panel/System/Hardware/Device Manager. Find the audio driver under Sound Controllers and right click on the driver and uninstall it. Shut down computer then restart and let the driver reinstall.
5. Try using System Restore. This doesn't apply to you.
6. Try an older version of the driver.
7. Try the generic Intel AC97 driver. These instructions are if you have the SigmaTel driver in the first place. If this doesn't apply to you, just find your driver properties and 'rollback driver.' That might install the AC'97.
> Go to Start/Control Panel/System/ Hardware tab, then click on Device Manager. Go down to Sound, Video, and Game controllers and right click on SigmaTel. Choose properties.
> Go to the Driver tab and click on Update Driver.
> Answer "No" to the Windows Update question.
> Choose "Install From List or specific location".
> Hit next and then choose "Don't Search, I will choose driver I want to install".
> You will get a list of Sigmatel drivers. Uncheck the box that says "show compatible hardware".
> Select Intel, and then select "Intel AC 97 Audio Controller". XP replaces the SigmaTel driver with the Intel AC97.
> To reinstall the SigmaTel just select "Rollback Driver".
Jim