DirectX 11 Problems

Question

I've ben having problems with a game recently with error messages showing up so i decided to look up the issues online. they said there may be a problem with directX. So I went onto DxDiag.            Directx: When I go onto 'Directx Diagnostic Tool' a message comes up saying ' DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass Direct3D this time?' When I click 'No' an error comes up saying 'DirectX Diagnostic Tool has stopped working'. This leads me to believe that something is wrong with my DirectX. When i click yes, all is good.           I have tried looking up directX fixes and on this microsoft site 'http://windows.microsoft.com/en-au/windows7/diagnosing-basic-problems-with-directx' and under 'check your video card' but when I get up to the second step and click advanced settings, windows explorer crashes and resets itself.          I have tried running a 'Complete' Dell diagnostic however a few minutes into the diagnostic comes a message saying 'windows is out of memory try closing some programs' and then it crashes and fails. also when I do a hardware check within the 'My Dell' application, when it gets up to checking the graphics or video card it crashes.

Dell-Kuldeep M · Accepted Answer

Hi Angus.Wrightson,

I will suggest you to uninstall the drivers for the graphics from the ‘Device Manager’ and then reinstall the drivers. The steps to uninstall the drivers are:

Press ‘Windows’ key + R on ‘Desktop’ screen
Type ‘devmgmt.msc’ in run box and press ‘Enter’
In ‘Device Manager’, click > sign next to ‘Display Adapters’ to expand the option.
Right click on the entry for Graphic card and click on ‘Uninstall’

To install the drivers, click on the link http://dell.to/15SXUrS and select the operating system from the drop down.

If you have the both the Intel and AMD cards, install the Intel Graphics driver first and then install the AMD driver.

Keep me updated with the results. I will be glad to assist you further.

Dell-Kuldeep M · Answer

Hi Angus.Wrightson,

As you have mentioned that the system crashes while running diagnostics, the issue seems to be related to the hardware.

I will suggest you to run the onboard diagnostics. The steps are.

Shut down and restart the computer.
Press the F12 key immediately when the Dell logo appears. The Boot Device list appears.
Select Diagnostics and press the Enter key.

Also, please share the exact system model and operating system.

Keep me posted with the information. I will be glad to assist you further.

Angus.Wrightson · Answer

Hi , thanks for replying so quick. I have performed on-board diagnostics multiple times with no errors or problems showing. my Laptop is a Dell Inspiron 7520 SE, purchased December 2012.

Angus.Wrightson · Answer

Wow! Thank you so very much. This fixed my problem. Do you have any idea how this problem may have occurred in the first place?

Dell-Kuldeep M · Answer

Hi Angus.Wrightson, Glad to know that the issue is resolved. A possible file corruption could be the cause of the issue. Please feel free to reply for any further assistance.

Locked Topics – Laptops General

Was this post helpful?