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March 21st, 2015 17:00
E7450 Fingerprint Reader Not working - Windows 8.1
It does not appear that the fingerprint reader on my Dell Latitude E7450 is working correctly after only 3 days of ownership. When I try to Add Fingerprints under PC Settings > Accounts in Windows 8.1 it is not possible to register a fingerprint when asked. The application just sits there waiting for my input indefinitely. Of course, I am trying to place and swipe my finger(s) on the reader.
The Laptop came installed with Windows 7. I decided to update immediately to 8.1.
Under the Device Manager I can see that there are drivers "correctly" installed for this device under both Biometric Device and ControlVault Device. The drive is Control Vault with Fingerprint Swipe Sensor 6.1.76 from Broadcom.
I have also tried downloading the firmware from Dell at the link below. However when I try to install the firmware update via Windows I receive a message that two DLL cannot be found: BIPDLL.DLL and CVUSRIFC.DLL. The expected folder for these two files is Windows\system32.
I am out of ideas on how I can get this fingerprint reader to work. Any help is appreciated.
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