EMAIL ADDRESSES FOR ANYONE AT DELL.COM

Question

I've been logged into the Dell.com website for most of the morning checking out my registration information regarding an old Inspiron 6000 laptop.  It's been simply a spare and often loaned out to friends.  It occured to me that on the few times that I've reformatted it that the one disk I have doesn't load any software programs and I know there were a lot loaded on this laptop when I first bought it from a friend.  I'm attempting to get it cleaned up and I would like to get it like factory restored because the grandson of my roommate would like to have it and I said ok.  I really don't want it anymore.  I think the deal is he'll wash my car 10 times (he's 14--we'll see how many times he gets around to it).  Anyway, all I want is a valid email address of someone I can send an email to and just talk about the situation.  I really do find it rude and inconsiderate when your computer is so out of date, nobody wants to take the time to at least put it in writing that they don't care because they have nothing to gain by going out of their way on something this old.  Being logged into the website, INSTEAD I click on something that might help me and I get a page that won't load.  I click on technical support and get led around in circles.  I mean, c'mon.  How tacky is that??  I used to work for the phone company and I know how people get when they have to make a sales quota, etc.  The laptop I have might be considered ancient but it's still a Dell.  Please somebody stand behind it with your email adress so I can talk to you about it.  It's been taken care of with a lot of loving care and it's not ready for the trash--by my standards.

hrova · Answer

I really do not know any email addresses at Dell.com... But...

It sounds like you are trying to get disks for the software that came preloaded in the laptop. Dell does not generally resend out disks for that, and in this case it is quite likely they don't even have them anymore to send out, even if they wanted to.

Your computer likely had a restore partition when it was new. Have you tried using it? See here for details:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_181316&isLegacy=true#Issue3

It sounds like you have the Windows reinstall disk and have gotten that far. Is that accurate? If so, the restore partition is likely damaged (during the reinstall using the disk), and that option may no longer exist.

Also, have you asked the friend if he has any other disks?

If you cannot access the restore partition and the friend doe snot have any other disks, the only real option is to reinstall windows and then buy what ever software he wants on there.

Something else to consider is that there is a lot of quality free software out there. For starters, I'd recommend avast! antivirus and the OpenOffice productivity suite. If there is other specific software he is interested in, post back - someone here nay be able to recommend a free alternative.

Sorry my answer isn't what you were seeking, but I hope it was helpful nonetheless.

ejn63 · Answer

Since you're looking for out of warranty support, note that it is pay-per-incident: http://support.dell.com/support/topics/global.aspx/support/dellcare/en/expired_warranty?c=us&cs=19&l=en&s=dhs

Locked Topics – Laptops General

Was this post helpful?