9 Legend

 • 

87.5K Posts

December 11th, 2013 11:00

The hard drive has failed and needs to be replaced.

If you purchased the system with an extra-cost onsite service plan, you can transfer the warranty to India before calling for repair:


If you purchased the system with a basic warranty (12 month, return to depot) you'll need to pay for an upgrade to onsite service before you can transfer the warranty. 

December 11th, 2013 12:00

Hi EJN63,

Thanks for a quick reply.

I am a bit confused with the warranty part. Can this be covered under Return to Depot Warranty that I have?

Can I go and give my laptop to one of your service centers here in India for the replacement?

My warranty status is as below:

9 Legend

 • 

87.5K Posts

December 11th, 2013 13:00

You'd have to return the system to the US for service - you cannot transfer a basic warranty internationally.

You'll want to contact Dell India for the cost of a warranty upgrade to on-site -- you can then transfer the warranty.

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