The hard drive has failed and needs to be replaced.
If you purchased the system with an extra-cost onsite service plan, you can transfer the warranty to India before calling for repair:
If you purchased the system with a basic warranty (12 month, return to depot) you'll need to pay for an upgrade to onsite service before you can transfer the warranty.
ejn63
9 Legend
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87.5K Posts
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December 11th, 2013 11:00
The hard drive has failed and needs to be replaced.
If you purchased the system with an extra-cost onsite service plan, you can transfer the warranty to India before calling for repair:
If you purchased the system with a basic warranty (12 month, return to depot) you'll need to pay for an upgrade to onsite service before you can transfer the warranty.
Ujjval Shah
2 Posts
0
December 11th, 2013 12:00
Hi EJN63,
Thanks for a quick reply.
I am a bit confused with the warranty part. Can this be covered under Return to Depot Warranty that I have?
Can I go and give my laptop to one of your service centers here in India for the replacement?
My warranty status is as below:
ejn63
9 Legend
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87.5K Posts
0
December 11th, 2013 13:00
You'd have to return the system to the US for service - you cannot transfer a basic warranty internationally.
You'll want to contact Dell India for the cost of a warranty upgrade to on-site -- you can then transfer the warranty.