Fee Based Customer Support

Question

Does anyone know the best brand to purchase (at the cheapest price) that has lifetime technical suport over the phone?  When I purchased my Dell Inspiron 2600 5-6 years ago it automatically came with free phone technical support, but with their new systems they charge for phone support after the first year.  I just bought an Acer but am thinking of cancelling my purchase since they charge $2.79 per minute for their phone support.

ejn63 · Answer

None of the majors have free lifetime support any longer. Some of the boutique brands to - but you pay a premium up front; do you want that, or do you want to pay per incident - you will pay one way or the other.

Flordagirl · Answer

I think it's probably more cost efficient to pay up front...because if you think about it, $2.79 a minute is nearly $30 for only 20 minutes.  And if I'm going to be speaking to someone in someplace like India where half the time you can't understand what they are saying, that time will definitely add up.

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