Sounds like the system is hanging while going into standby or hibernate. Has it always done this? If not when did it start? Were they any upgrades or programs installed just prior to this happening?
I would be mindful on the software and drivers running in the background. Make sure that the drivers are all up to date and test.
You can use msconfig to create a clean environment and see if the problem continues. Click start, then search for msconfig, run as administrator, click on the services tab and check "hide all Microsoft Services" then click disable all. Click the startup tab and click disable all, click ok and restart when prompted, then see if the problem continues.
If it resolved the problem, then you can use msconfig and process of elimination to find the culprit, enable the services this time but keep the startup items disabled. If the problem returns, then you know it is one or more of the services that is causing the problem, if the problem stays away, then it is one of the startup groups that is causing the problem.
Once you find the group that is causing the problem, disable half of that group and test again. If the problem is present, the half that is enabled is where to look for the culprit. If the problem is not present, then the half disabled is where the problem is.
Keep dividing each group by half and testing until you find the cause of the problem.
Once you find the program that is causing the problem, contact the vendor of the program for help, or you can choose to uninstall it, or reinstall it and see if it helps.
DELL-Terry B
4 Operator
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3.5K Posts
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September 29th, 2011 16:00
ehtoyah
Sounds like the system is hanging while going into standby or hibernate. Has it always done this? If not when did it start? Were they any upgrades or programs installed just prior to this happening?
I would be mindful on the software and drivers running in the background. Make sure that the drivers are all up to date and test.
You can use msconfig to create a clean environment and see if the problem continues. Click start, then search for msconfig, run as administrator, click on the services tab and check "hide all Microsoft Services" then click disable all. Click the startup tab and click disable all, click ok and restart when prompted, then see if the problem continues.
If it resolved the problem, then you can use msconfig and process of elimination to find the culprit, enable the services this time but keep the startup items disabled. If the problem returns, then you know it is one or more of the services that is causing the problem, if the problem stays away, then it is one of the startup groups that is causing the problem.
Once you find the group that is causing the problem, disable half of that group and test again. If the problem is present, the half that is enabled is where to look for the culprit. If the problem is not present, then the half disabled is where the problem is.
Keep dividing each group by half and testing until you find the cause of the problem.
Once you find the program that is causing the problem, contact the vendor of the program for help, or you can choose to uninstall it, or reinstall it and see if it helps.
TB