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dell_sks

18 Posts

25839

August 6th, 2015 02:00

Getting a blue screen error every time a Complete Diagnostic is performed either through Dell diagnostic online or through the Support Assist

I am doing a Diagnostic before I give my laptop for servicing at the dell service center.For which when I run a complete Diagnostic scan online it results in a Blue screen error.

KERNEL_DATA_INPAGE_ERROR

***STOP:0X0000007A

In doing the support assist default test below are the results.

SupportAssist Log File
Last Scan: Default (Manual) - Tuesday, August 04, 2015 1:28:33 PM
Overall Test Result: Failed
 

Hardware Scans
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz (CPU:0)
Name: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Cores: 2
Threads: 4
Signature: 206A7h
Technology: 32 nm
Performance
Max Qualified Speed: 2.40 GHz
Max Turbo Boost Speed: 2.99 GHz
Current Speed: 2.99 GHz
Multiplier: x 30.0 (8 - 24)
Max Turbo Boost Ratio: x 30
Bus Speed: 99.78 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Data Cache: 2 x 32.00 kB
L1 Instruction Cache: 2 x 32.00 kB
L2 Cache: 2 x 256.00 kB
L3 Cache: 3.00 MB
Core : 0
Temperature: 59 C
Threads: 2
Core : 1
Temperature: 60 C
Threads: 2
Register Test
Test Started 04-Aug-15 1:28:39 PM
Test Finished: Passed 04-Aug-15 1:28:46 PM
Level 2 Cache Test
Test Started 04-Aug-15 1:28:48 PM
Test Finished: Passed 04-Aug-15 1:28:55 PM
Math Register Test
Test Started 04-Aug-15 1:28:55 PM
Test Finished: Passed 04-Aug-15 1:29:21 PM
MMX Test
Test Started 04-Aug-15 1:30:13 PM
Test Finished: Passed 04-Aug-15 1:31:57 PM
SSE Test
Test Started 04-Aug-15 1:31:57 PM
Test Finished: Passed 04-Aug-15 1:32:02 PM
SSE2 Test
Test Started 04-Aug-15 1:32:02 PM
Test Finished: Passed 04-Aug-15 1:32:03 PM
SSE3 Test
Test Started 04-Aug-15 1:32:03 PM
Test Finished: Passed 04-Aug-15 1:32:04 PM
SSSE3 Test
Test Started 04-Aug-15 1:32:04 PM
Test Finished: Passed 04-Aug-15 1:32:05 PM
SSE4.1 Test
Test Started 04-Aug-15 1:32:06 PM
Test Finished: Passed 04-Aug-15 1:32:07 PM
SSE4.2 Test
Test Started 04-Aug-15 1:32:07 PM
Test Finished: Passed 04-Aug-15 1:32:08 PM
AVX Test
Test Started 04-Aug-15 1:32:09 PM
Test Finished: Passed 04-Aug-15 1:32:09 PM
Prime Number Generation Test
Test Started 04-Aug-15 1:32:10 PM
Test Finished: Passed 04-Aug-15 1:32:11 PM
Floating Point Unit Test
Test Started 04-Aug-15 1:32:11 PM
Test Finished: Passed 04-Aug-15 1:32:13 PM
Stress Test
Test Started 04-Aug-15 1:46:57 PM
Test Finished: Passed 04-Aug-15 1:48:34 PM
System Memory
Total Physical Memory: 4.00 GB
Maximum Supported Memory: 16.00 GB
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Type: DDR3-SDRAM (1333 MHz)
Memory Manufacturer: Nanya Technology
Memory Manufacture Date: Week 32, Year 2011
Memory Part Number: NT4GC64B8HB0NS-CG
Memory Serial Number: 48160B6C
Address Test
Test Started 04-Aug-15 1:28:39 PM
Test Finished: Passed 04-Aug-15 1:28:47 PM
Advanced Pattern Test
Test Started 04-Aug-15 1:46:57 PM
Test Finished: Passed 04-Aug-15 1:50:46 PM
WDC WD5000BPVT-75HXZT3 ATA Device
Vendor: Western Digital
Model Number: WDC WD5000BPVT-75HXZT3
Serial Number: WD-WX91E61ASY52
Firmware Revision: 01.01A01
Size: 465.8 GB
Marketed Size: 500 GB
Rotation Rate: 5400 RPM
Cache Size: 8 MB
Temperature: 42 C
Physical Sector Size: 4 KB
Logical Sector Size: 512 B
Logical Sector Count: 976773168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
C:
Volume Serial Number: B2E9-333C
File System: NTFS
Volume Capacity: 117.09 GB
Volume Free Space: 71.52 GB
Volume Used Space: 45.57 GB
New Volume - D:
Volume Serial Number: 6CFC-E3E5
File System: NTFS
Volume Capacity: 177.67 GB
Volume Free Space: 155.67 GB
Volume Used Space: 22.00 GB
E:
Volume Serial Number: B08D-A68D
File System: NTFS
Volume Capacity: 24.41 GB
Volume Free Space: 24.28 GB
Volume Used Space: 135.78 MB
New Volume - F:
Volume Serial Number: A8EF-F18B
File System: NTFS
Volume Capacity: 146.48 GB
Volume Free Space: 86.81 GB
Volume Used Space: 59.67 GB
SMART Status Test
Test Started 04-Aug-15 1:28:39 PM
Test Finished: Passed 04-Aug-15 1:28:48 PM
SMART Thresholds Test
Test Started 04-Aug-15 1:28:48 PM
Test Finished: Passed 04-Aug-15 1:28:53 PM
Targeted Read Test
Test Started 04-Aug-15 1:28:53 PM
Error Message: Error while reading sector 5484848. 04-Aug-15 1:29:43 PM
Error Message: Error while reading sector 5485064. 04-Aug-15 1:30:12 PM
Error Message: There was an error reading sectors 5484849 through 5484912. 04-Aug-15 1:30:56 PM
Error Message: There was an error reading sectors 5485065 through 5485128. 04-Aug-15 1:31:25 PM
Error Message: There was an error reading sectors 5485385 through 5485448. 04-Aug-15 1:31:54 PM
Error Message: The test has encountered its limit of 5 sector errors. Testing will not continue. 04-Aug-15 1:31:54 PM
Test Finished: Failed (Error code: WHD20-JAQ) 04-Aug-15 1:32:02 PM
Funnel Seek Test
Test Started 04-Aug-15 1:32:02 PM
Test Finished: Passed 04-Aug-15 1:33:01 PM
Linear Read Test
Test Started 04-Aug-15 1:33:01 PM
Test Finished: Passed 04-Aug-15 1:33:09 PM
Linear Read Test - 2
Test Started 04-Aug-15 1:33:09 PM
Test Finished: Passed 04-Aug-15 1:33:26 PM
SMART Short Self Test
Test Started 04-Aug-15 1:33:27 PM
Informative Message: The estimated time to complete this test is 2 minutes. 04-Aug-15 1:45:29 PM
Warning Message: The self test did not complete within the allotted time of approximately 12 minutes. 04-Aug-15 1:45:29 PM
Error Message: The device reported the following status: The previous self-test completed having the read element of the test failed. 04-Aug-15 1:46:54 PM
Error Message: The first failing LBA value is 5484848 and the failure occurred after the device had been operating for 4351 power-on hours. 04-Aug-15 1:46:54 PM
Test Finished: Failed (Error code: WHD16-ZW2) 04-Aug-15 1:46:57 PM
Random Seek Test
Test Started 04-Aug-15 1:46:57 PM
Test Finished: Passed 04-Aug-15 1:48:49 PM

System Summary
Product Inspiron N5050
Service Tag 8TG7NP1
Express Service Code 191-950-089-49

Operating System
Operating System
Name Microsoft Windows 7 Ultimate Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 192.00 GB
System Name USER-PC
User Name User
Windows Experience Index
Base Score 4.7
Processor Subscore 7.0
Memory (RAM) Subscore 5.9
Graphics (Aero) Subscore 4.7
Gaming Graphics Subscore 5.9
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 18-Jan-15 1:02:58 AM
Windows Update
Automatic Updates Automatic download and install
Last checked 2015-08-04 11:53:52

Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2015-08-04 11:53:52
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Microsoft Security Essentials
Product Name Microsoft Security Essentials
Program Up To Date Yes
On Access Scanning Enabled Yes

Motherboard
Manufacturer Dell Inc.
Product 01HXXJ
Chipset Intel PCH HM67
ePPID CN01HXXJ7016619A03Q8
BIOS
Vendor Dell Inc.
Release Date 08/03/2012
BIOS Version String A05
ROM Size 2.00 MB
SMBIOS
Version 2.6
ACPI Thermal Zones
THM_
Current Temperature 53 C
Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C03h
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1011, 9-10-2010
Driver c:\windows\system32\drivers\msahci.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C2Dh
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1013, 9-16-2010
Driver c:\windows\system32\drivers\usbehci.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C26h
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1013, 9-16-2010
Driver c:\windows\system32\drivers\usbehci.sys

Processors
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz (CPU:0)
Name Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Cores 2
Threads 4
Signature 206A7h
Family 6h
Model 2Ah
Technology 32 nm
Temperature 60 C
Performance
Max Qualified Speed 2.40 GHz
Max Turbo Boost Speed 2.99 GHz
Current Speed 2.99 GHz
Multiplier x 30.0 (8 - 24)
Max Turbo Boost Ratio x 30
Bus Speed 99.78 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Data Cache 2 x 32.00 kB
L1 Instruction Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 59 C
Threads 2
Core : 1
Temperature 60 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 16.00 GB
Page Files
Total Size 3.91 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 3.91 GB
4096 MB DDR3-SDRAM (1333 MHz)
Source SPD
Memory Size 4.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Nanya Technology
Memory Manufacture Date Week 32, Year 2011
Memory Part Number NT4GC64B8HB0NS-CG
Memory Serial Number 48160B6C

Batteries
Main Battery
Battery Name DELL 4YRJH46
Manufacturer Name Sanyo
Type LION - Lithium Ion
Battery Serial Number 1787
Designed Capacity Percentage 85
Current Charge Percentage 100
Current Charge 48.60 Wh
Full Charged Capacity 41.13 Wh
Designed Capacity 48.60 Wh
Voltage 12.48 V

Communications
Network Card - Realtek PCIe FE Family Controller
Vendor Name Realtek Semiconductor Co., Ltd.
Serial Number 01-00-00-00-36-4C-E0-00
Interface PCI Express x1
MAC Address 18:03:73:84:53:5b
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 192.168.1.1
Adapter DHCP Enabled No
Driver Provider Realtek
Driver Version 7.46.610.2011, 6-10-2011
Network Card - Dell Wireless 1701 802.11b/g/n
Vendor Name Broadcom Corporation
Serial Number 00-00-78-9E-CC-AF
Interface PCI Express x1
Slot Name (SMBIOS) J6B1
MAC Address cc:af:78:9e:d7:a3
Adapter Connected Yes
Current Speed 48.00 Mbps
IP Address 192.168.1.2
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Broadcom
Driver Version 6.20.55.51, 3-21-2012

Hard Drives
WDC WD5000BPVT-75HXZT3 ATA Device
Vendor Western Digital
Model Number WDC WD5000BPVT-75HXZT3
Serial Number WD-WX91E61ASY52
Firmware Revision 01.01A01
Size 465.8 GB
Marketed Size 500 GB
Cache Size 8 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 976773168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Rotation Rate 5400 RPM
Temperature Information
Temperature 42 C
Minimum Temperature (Power Cycle) 40 C
Maximum Temperature (Power Cycle) 43 C
Minimum Temperature (Lifetime) 0 C
Maximum Temperature (Lifetime) 51 C
Maximum Recommended 60 C
Maximum Temperature Limit 85 C
Minimum Recommended 0 C
Minimum Temperature Limit -41 C
SMART Attributes
Power Cycles 2519
Power On Hours 4350
Load Cycle Count 46860
Reallocations 0
Pending Reallocation Count 8
Offline Scan Uncorrectable Errors 0
Calibration Retries 0
Ultra DMA CRC Errors 0
Start Stop Count 2663
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 116 minutes
Excessive Password Attempts No
C:
Volume Serial Number B2E9-333C
File System NTFS
Volume Capacity 117.09 GB
Volume Free Space 71.52 GB
Volume Used Space 45.57 GB
New Volume - D:
Volume Serial Number 6CFC-E3E5
File System NTFS
Volume Capacity 177.67 GB
Volume Free Space 155.67 GB
Volume Used Space 22.00 GB
E:
Volume Serial Number B08D-A68D
File System NTFS
Volume Capacity 24.41 GB
Volume Free Space 24.28 GB
Volume Used Space 135.78 MB
New Volume - F:
Volume Serial Number A8EF-F18B
File System NTFS
Volume Capacity 146.48 GB
Volume Free Space 86.81 GB
Volume Used Space 59.67 GB

Video
Video Card - Intel(R) HD Graphics 3000
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 1.77 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 9.17.10.2843, 8-21-2012
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Manufacture Date Week 1, Year 2009
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.1.7601.18208, 21-Jun-06

Audio
Sound Card - IDT High Definition Audio CODEC
Driver Provider IDT
Driver Version 6.10.0.6341, 5-27-2011
Driver c:\windows\system32\drivers\stwrt64.sys
Sound Card - Intel(R) Display Audio
Driver Provider Intel(R) Corporation
Driver Version 6.14.0.3097, 6-19-2012
Driver c:\windows\system32\drivers\intcdaud.sys

USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
USB2.0-CRW
Manufacturer Generic
Serial Number 20090516388200000
Device Version 56.8.2
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.17577, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
Dell Wireless 1701 Bluetooth v3.0+HS
Device Version 7.6.1
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Broadcom Corporation
Driver Version 6.5.1.2501, 3-3-2012
Driver c:\windows\system32\drivers\bthusb.sys
Integrated Webcam
Manufacturer SuYin
Serial Number SN0001
Device Version 20.1.4
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
Generic- Multi-Card USB Device
Model Number Generic-Multi-Card
Firmware Revision 1.00
Drive Letter I

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Mouse - Dell Touchpad
Manufacturer Alps Electric
Driver Provider Alps
Driver Version 8.1200.101.214, 9-20-2012

Printers
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 6.1.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

 

Product Version: 1.1.6664.10

The stress test was passed

What is the issue for which the blue screen pop's up.I have the read the knowledge base for the blue screen error but i lacks this error code.

Also I have tried the support assist and done all the required in the check list.(i.e the drivers are uoto date,anti-virus scan is completed and upto date)

DELL-Hemalatha

6 Operator

 • 

2.8K Posts

August 6th, 2015 03:00

Hi, 

As per the test results and the bluescreen there are few bad sectors which are corrupted and unreadable. If your system is working fine at the moment, but HD is on its way to fail. So would suggest to backup the data to be on safeside.

Is the machine under warranty??

What was the reason to run the diagnostics?? Do you observe any slow performance or system freezing issues ??

Regards

dell_sks

18 Posts

August 6th, 2015 06:00

No its a late 2011 model Dell Inspiron N5050.

I have just now backed up using the Windows Backup and restore on an External hard disk.As this was my first backup dunno whether the backup is complete or something else.

The reason for running the Diagnostics was that previously there were issues with the Hard drive which appeared since 2013 by the epsa diagnostics and also the Optical drive wasn't getting displayed in My computer

Later when I contacted the Dell out of warranty they told my service tag was not of India so initiated the Dell ownership transfer for this and this was completed by 2014.

Also some one had messed with my Laptop and due to his misuse the Cooling vents have a dent,the cooling is not efficient anymore gets heated upto 82C at times.

DELL-Hemalatha

6 Operator

 • 

2.8K Posts

August 6th, 2015 22:00

Hi

If the machine is located in India, then to proceed with a chargeable repair, please contact Dell India Technical Support who would let you know the quote and further course of action.

Regards

DELL-Hemalatha

6 Operator

 • 

2.8K Posts

August 11th, 2015 19:00

Hi, 

We are awaiting your response. 

With regards to the optical drive, please check in BIOS if its detected and try deleting filters from registry for the drive.

Let us know if you wish to know the steps to delete filters??

Have you tried contacting Dell India Tech support.

Regards. 

dell_sks

18 Posts

August 15th, 2015 13:00

I had taken the backup on an External Hard disk and later gave the System for service at the Dell Service Center.There they did their own Diagnostics and say that I have several damaged parts

  1. Motherboard
  2. Heat Sink Fan
  3. Hard Disk
  4. Optical Drive

Now when I sum up this parts costs it resulted to a Brand New Laptop.Even If Ignored the hefty sum the parts will take a Minimum of 3 weeks time, External scratches will  be there even after paying.

So instead of wasting this X amount of INR /-on an old laptop with older covers,it is more feasible to use this same X amount on buying a new Laptop which will get me warranty+new specs+efficiency in my work.i.e I am wasting time+money on this laptop for the same amount I get brand new laptop+warranty and that too in just seconds.

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