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June 23rd, 2016 00:00
Graphics Driver Update Causes Blank Screen
Hi
Until today my Inspiron 15 3000 series laptop has been working fine when coupled with a Dell D3100 Docking Station allowing me to plug in a larger Acer monitor. That is until I kept getting a Dell Update window popping up telling that an Intel HD 5500 graphics driver update was available.
I ignored this several times until I finally got sick of it and foolishly clicked on update driver. Unfortunately this resulted in a blank screen on both the laptop and the external monitor that was connected via the graphics port on the docking station/port replicator.
The only way to get it working again is to disconnect the docking station which then allows the laptop screen to start functioning again.
If I go into device manager the option to rollback the driver for the display adapter is greyed out. How do I remove this Dell suggested driver update so that the docking station works again?
Thanks
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DELL-Terry B
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3.5K Posts
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June 23rd, 2016 15:00
I have a couple documents regarding the D3100 that may be of some help and Supported Resolutions of the D3100 and Performance and display issues of the D3100. Basic troubleshooting of the doc has the following steps
1.Latest system BIOS from Dell.com/Support.
2.Latest chipset driver from Dell.com/Support.
3.Latest USB 3.0 driver from Dell.com/Support,
4.Latest video driver from Dell.com/Support or the vendor for your video card.
5.Run Windows Update by searching for wuapp on the Windows 7 Start Menu or Windows 8 Start Screen then clicking or taping wuapp.exe.
6.Install the latest DisplayLink software from DisplayLink.com/Downloads
Since this seems to have happened after a driver update, do you know what the revision of the video driver was? What is the version of the new driver? Have you tried uninstalling the drivers and then reinstalling the latest driver from Intel HD driver Dell.com?
One simple thing to try is to run system restore to remove the new driver.
TB
MarkMcC
2 Posts
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June 23rd, 2016 20:00
Thanks Terry,
I found some instructions on the Intel website and removed the driver. Windows 10 then defaulted to the plug n play driver so I then updated the driver in device manager using the search online function and the driver it picked up and installed seems to have fixed the problem as everything is operating normally again now.