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February 20th, 2015 00:00
HEADPHONES problem with Inspiron 14
Hi Admin,
I recently bought my Dell and was very satisfied with it, til I plugged in my headphones.
The sound would only come through the left ear and not the right.
I tried twisting the earphones around the connection point but it doesn't work. However when I lift the earphones while plugging in at the connection point, the sound comes through both ears. But I cant be lifting it all the time while listening/using the laptop.
I'm not sure what types of problem I'm facing.
PLEASE enlighten me. THANK YOU SO MUCH. :)
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Jim Coates
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13.6K Posts
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February 20th, 2015 05:00
Hello. the way to diagnose this is with these steps. (You did not supply the full model name of your laptop or its operating system so I have to make some assumptions that might be incorrect.)
> Re-install the Realtek audio driver.
1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Uninstall".
Do not select the option to "reove the device software". When you reboot Windows will rebuild the same driver but with all setting reset to default, which includes audio frommboth channels of headphones. So performing this step eliminates possible mis-configuration.
> Switch to the Windows native audio driver.
1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 1 and 6.]
If the headphones work all right with the native driver then the Realtek driver is buggy. If the problem remains while using the native driver then it is not a driver issue. So this step can eliminate the audio driver as the cause.
> If it is not misconfiguration or audio driver, then it is either in Windows (unlikely because it would also affect the speakers) or the hardware (likely). Contact tech support to get it repaired under the terms of your warranty.