I don't think the 15R 5537 has a faulty driver as far as recognizing headphones, but we have seen a lot of reports of hissing through the headphone jack. It is not yet known if it is a driver or a hardware issue.
In your case I would advise you to do this:
Open the Device Manager and expand the Sounds Controllers section. Right click on the Realtek and select to uninstall. Put a check mark in the option to delete the files, and then ok. When you reboot, Windows will either install its own native driver or a Realtek driver if there were any other versions on the hard drive. So go back to the Device Manager and check for a Realtek driver. Keep uninstalling & rebooting until Realtek no longer appears under Sound Controllers and "High Definition Audio Device" appears in its place.
At that point you will be using the native Windows audio driver. Test the headphone jack again. Finish the test by downloading a fresh copy of the Realtek driver from the 15R 5537 downloads page (be sure to first select your operating system in the drop down box).
If the headphones now work with the fresh copy of the Realtek driver, there might have been a mis-configuration. If the headphones did not work with either the native driver or the Realtek, test the headphones with other devices to make sure they work. If they do then contact tech support to report this issue and see about a possible repair.
Hello. A current audio driver Realtek 6.0.1.6788 A03 is buggy --seems to fail to sense headphones plugged in the jack after a restart. The previous version works okay, Realtek 6.0.1.6690
This affects these Inspiron models: 15 3521, 15R 5521, 17 3721, 17R 5721, and also Vostro 2521
If you have the 15R 5521 model then to install the older driver first remove the current one. Open the Device Manager and expand the Sounds Controllers section. Right click on the Realtek and select to uninstall. Put a check mark in the option to delete the files, and then ok. When you reboot, Windows will either install its own native driver or a Realtek driver if there were any other versions on the hard drive. So go back to the Device Manager and check for a Realtek driver. Keep uninstalling & rebooting until Realtek no longer appears under Sound Controllers. When you see "High Definition Audio Device" (the native driver) in place of "Realtek", download and install the older Realtek driver.
Thanks! This worked for me. I can attest to having the problem of hissing through the headphone jack that many other people are having. Hope you guys are able to fix that in the future.
Jim Coates
4 Operator
•
13.6K Posts
0
January 17th, 2014 08:00
I don't think the 15R 5537 has a faulty driver as far as recognizing headphones, but we have seen a lot of reports of hissing through the headphone jack. It is not yet known if it is a driver or a hardware issue.
In your case I would advise you to do this:
Open the Device Manager and expand the Sounds Controllers section. Right click on the Realtek and select to uninstall. Put a check mark in the option to delete the files, and then ok. When you reboot, Windows will either install its own native driver or a Realtek driver if there were any other versions on the hard drive. So go back to the Device Manager and check for a Realtek driver. Keep uninstalling & rebooting until Realtek no longer appears under Sound Controllers and "High Definition Audio Device" appears in its place.
At that point you will be using the native Windows audio driver. Test the headphone jack again. Finish the test by downloading a fresh copy of the Realtek driver from the 15R 5537 downloads page (be sure to first select your operating system in the drop down box).
If the headphones now work with the fresh copy of the Realtek driver, there might have been a mis-configuration. If the headphones did not work with either the native driver or the Realtek, test the headphones with other devices to make sure they work. If they do then contact tech support to report this issue and see about a possible repair.
Jim Coates
4 Operator
•
13.6K Posts
0
January 17th, 2014 08:00
Hello. A current audio driver Realtek 6.0.1.6788 A03 is buggy --seems to fail to sense headphones plugged in the jack after a restart. The previous version works okay, Realtek 6.0.1.6690
This affects these Inspiron models: 15 3521, 15R 5521, 17 3721, 17R 5721, and also Vostro 2521
If you have the 15R 5521 model then to install the older driver first remove the current one. Open the Device Manager and expand the Sounds Controllers section. Right click on the Realtek and select to uninstall. Put a check mark in the option to delete the files, and then ok. When you reboot, Windows will either install its own native driver or a Realtek driver if there were any other versions on the hard drive. So go back to the Device Manager and check for a Realtek driver. Keep uninstalling & rebooting until Realtek no longer appears under Sound Controllers. When you see "High Definition Audio Device" (the native driver) in place of "Realtek", download and install the older Realtek driver.
SaraKo
3 Posts
0
January 17th, 2014 08:00
I have the 5537 model.
SaraKo
3 Posts
0
January 17th, 2014 09:00
Thanks! This worked for me. I can attest to having the problem of hissing through the headphone jack that many other people are having. Hope you guys are able to fix that in the future.