Switch ON the system and switch OFF the system 3 to 4 times when the Dell logo appears. This will make the system to go into ‘Windows 8 Advanced Startup Options’ screen. Please select Troubleshoot option and choose the REFRESH option so that it refreshes the windows operating system or RESET option will completely reinstall the operating system on the computer but you will loss all data and you will need to reinstall the drivers.
Note: You may loss all of the data for performing above steps backup all data from the system before proceeding with steps.
Jemoslaw
6 Posts
0
October 26th, 2014 01:00
I don't know if I'm doing something wrong but it doesn't work. I made a video.
Before making the video, I was trying to do it like in the video, and even the automatic repair didn't start up.
In the video, the automatic repair shows instead of the advanced startup.
Am I doing anything wrong?
I've made mistakea in my first post.
The laptop is: Inspiron 15R-5521.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
October 26th, 2014 01:00
Hi Jemoslaw,
Switch ON the system and switch OFF the system 3 to 4 times when the Dell logo appears. This will make the system to go into ‘Windows 8 Advanced Startup Options’ screen. Please select Troubleshoot option and choose the REFRESH option so that it refreshes the windows operating system or RESET option will completely reinstall the operating system on the computer but you will loss all data and you will need to reinstall the drivers.
Note: You may loss all of the data for performing above steps backup all data from the system before proceeding with steps.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
October 30th, 2014 12:00
Hi Jemoslaw,
The operating system seems to be corrupted. Please private message us the system service tag so that we can check and assist you further.