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2 Posts
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37089
April 9th, 2012 23:00
I can't find my Original System Configuration
I'm from Yangon (Rangoon), Myanmar (Burma). As you know, we can't get sufficient 100% support directly from DELL Inc.
I'm in possession of DELL INSPIRON 15R N5110 (Malaysia)
Service Tag - <ADMIN NOTE: Service tag removed per privacy policy>
ESC - <ADMIN NOTE: Express service code removed per privacy policy>
I want to compare and contrast my Current Configuration with my Original System Configuration via DELL Support Webpage by using my Service Tag. However, when I try to access my Original System Configuration listing, I can't find it, the system display red color error message as follows -
There is no configuration information associated with this system
Why is that happen? How can I or what can I do to resolve that problem? If you can help me, please help me to reveal that Original System Configuration Listing.
I already done the following procedure on this issue -
1. I already called to United States DELL Support via Skype & they told me to contact Malaysia.
2. I can't call to Malaysia and I also can't send email to Malaysia because the system said my warranty is over.
Please help me.
Thanks in advance.
DELL-Anish V
85 Posts
0
April 10th, 2012 00:00
Hey even if your system Warranty is over. Getting the original Configuration is not a problem. Please call your Malaysian customer care and give your customer number you will get the information.
Thanks
Up4Anything
2 Posts
0
April 10th, 2012 02:00
Anish. OK. I'll try that. But I think my question is why I can't see my original configuration from Webpage directly? My understanding is that I can simply search every PC's original configuration if I know their respective Service Tags. I have 2 Service Tags. One is for INSPIRON Laptop N5110 (The one I mentioned here). Another is INSPIRON Desktop 620. I can see the original configuration for INSPIRON 620 though. Why I can't simply search for INSPIRON N5110?