Inspiron 14R 5421 touch screen issues.

HORRIBLE EXPERIENCE with Dell Customer Service! It has been 6 weeks since I sent the laptop to the customer service depot with a minor problem (the left side of the touch screen was not responding.) After waiting 2 1/2 weeks and getting multiple calls from them, they did nothing to fix it. They put nothing in the notes, but when I received it back the entire touch screen was unusable and the laptop would not respond to normal mouse clicks. Dell tried to diagnose it using a remote connection and could not do anything. 70 minutes later they gave up. I was told a local tech could fix it and all parts would be sent to them. I asked 4 times what happens if they do not send the right parts. I was assured that the right parts would be sent and it would be fixed.

The local tech was very polite and tried, but they sent him the wrong parts. After missing over an hour of work, he decided there was nothing more he could do and left the laptop in pieces. He promised a 2 day turnaround, this was Tuesday. I told him I could be available on Friday and he said it would be from 9 to 5. I took the day off work, sat home and received no call from Dell.

On Saturday, Dell called to tell me they could not give me a status since it was Saturday. THEY CALLED ME. Is this insane? They called me to check if everything was OK? With my laptop in pieces and not being able to use it for 4 weeks, my expert opinion was no, everything is not ok.

On Monday, I was called by Dell and after speaking to a Manger he promised it would be "expedited". I got a 2nd call Monday night saying the parts were being shipped.

Today (Wednesday) I got another call saying the parts were not in and "might" be in on Friday. Anyone wanna bet on this.

So now, I have been called by Dell 5 times. Since they promised the first 2 day turnaround. It has been 8 days and they continue to say it is "expedited". Does expedited mean I have no chance for this ever to work again? On Friday, it will be 10 days. Maybe I should tell them not to expedite it? ;-)

I have bought computers from the Atari days and NEVER, NEVER (capital NEVER) have had such poor customer service. The laptop was bought in March and was 5 months old when this started to happen. Now I am facing 6 weeks with no repair in sight. Just a call every other day they will "expedite" it.

I doubt there is anything Dell can do to restore my confidence in them at this point. JUST HORRIBLE!