Inspiron 15 - 3542, ghost touchscreen issues not fixed

Question

I purchased a Dell Inspiron 15 - 3542 and immediately had problems with the touch screen. I called the help desk and have spent several hours on the phone with them as they tried to fix it. They finally had me send it in for repair and returned it with the same problem. I called back and was told they only unplugged my monitor and plugged it back in and thought that would fix the problem. Obviously they never turned it on. I found videos of people having the same problem and when I talked to the help desk about my issues they acted like they never heard of it. I turned off my touchscreen so I could send this email, You will notice from the video I was actually trying to contact tech support at the time it started going crazy. I have asked to have this PC replaced and told that this couldn't be done. So I got a terrible computer and just get to live with it. Follow this link to view an example, I was on the Dell Support site when this happened.

robert p · Answer

Hi fly4fun37129,

Thanks for posting on the Dell Community.

The problems with the touch screen can sometimes be resolved by, disabling the touch screen from the Device Manager, then reboot, and re-enabling it. Or if you don't use it that much anyway you could just leave it disabled.

Contact me privately if you require further assistance. Thanks

Regards,
Robert

fly4fun37129 · Answer

Thanks Robert.  I actually want to use the touchscreen feature.  That is the reason I purchased this model.

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