I'm having the same problem with my Inspiron 15R. It will not wake with USB keyboard/mouse input if the lid is closed. I've tried updating the BIOS to the latest version (A08) and enabling Wake with USB there. I've also tried installing all the latest drivers from Dell. No matter what I do, it won't resume from sleep (i.e. wake up) with USB keyboard/mouse input if the lid is closed. It does resume correctly with USB keyboard/mouse input if the lid is open, so everything is configured correctly to make it capable of waking.
The only workaround I've found is to configure the power options to never put it to sleep when on AC power, but that seems wasteful and will also shorten the life of the machine.
This is a huge pain since this machine spends most of its time closed on a shelf on a monitor stand and plugged in to an HDMI monitor. (This makes it difficult to open the lid.)
I think that this is a bigger problem for Dell than at first appears. Meaning that it has been around for quite some time and is probably across their entire laptop range and that they will therefore need "lots" of bios upgrades to get out of it.
Dell support has been in regular contact with me and a resolution has been proposed by Dell. Did you "formally" log a service ticket with them? Did you let them know that the system is not of "merchantable" quality and that dell has certain obligations here?
I live in Australia where consumer protection laws actually protect the consumer.
I just ran into the exact same problem but check this out...
EVEN THOUGH MY WAKE BUTTON ON THE USB HUB IS GRAYED OUTmy system wakes up ANYWAY when I press a button on the usb keyboard. Here's the thing - this only works when you are plugged into the wall. IF YOU ARE USING BATTERY POWER THIS WILL NOT WORK.
greg_gibbs
1 Message
0
August 29th, 2014 14:00
I'm having the same problem with my Inspiron 15R. It will not wake with USB keyboard/mouse input if the lid is closed. I've tried updating the BIOS to the latest version (A08) and enabling Wake with USB there. I've also tried installing all the latest drivers from Dell. No matter what I do, it won't resume from sleep (i.e. wake up) with USB keyboard/mouse input if the lid is closed. It does resume correctly with USB keyboard/mouse input if the lid is open, so everything is configured correctly to make it capable of waking.
The only workaround I've found is to configure the power options to never put it to sleep when on AC power, but that seems wasteful and will also shorten the life of the machine.
This is a huge pain since this machine spends most of its time closed on a shelf on a monitor stand and plugged in to an HDMI monitor. (This makes it difficult to open the lid.)
Very disappointed, Dell!
Loaded_dog
7 Posts
0
January 29th, 2015 17:00
And me too with my Inspiron 5000 15 (5547)
Your description reflects exactly my situation and the workaround step.
To save myself some typing, I hope you don't mind if I cut and paste your words when I am talking/chatting to Dell support.
pferland
1 Message
0
March 16th, 2015 09:00
I am also having same problem. Why isn't dell responding to these numerous post about this issue?
Loaded_dog
7 Posts
0
March 18th, 2015 17:00
I think that this is a bigger problem for Dell than at first appears. Meaning that it has been around for quite some time and is probably across their entire laptop range and that they will therefore need "lots" of bios upgrades to get out of it.
Dell support has been in regular contact with me and a resolution has been proposed by Dell. Did you "formally" log a service ticket with them? Did you let them know that the system is not of "merchantable" quality and that dell has certain obligations here?
I live in Australia where consumer protection laws actually protect the consumer.
cheers (?)
yommo
1 Message
0
March 31st, 2015 04:00
Hey fellas,
I just ran into the exact same problem but check this out...
EVEN THOUGH MY WAKE BUTTON ON THE USB HUB IS GRAYED OUT my system wakes up ANYWAY when I press a button on the usb keyboard. Here's the thing - this only works when you are plugged into the wall. IF YOU ARE USING BATTERY POWER THIS WILL NOT WORK.
Try it again...