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19040
May 5th, 2013 11:00
Inspiron 17R causing router to reboot
I have a Inspiron 17R with Intel Centrino Wireless-N 1030 card running windows 7. When the laptop communicates with the router, the router reboots so Internet connectivity is lost for all devices using the router. This happens when the laptop resumes after hibernating, when you release and renew an IP address, turn on wireless radio etc .
Router is provided by Vodafone and is a Zyxel AMG1202 Series.
Investigations so far have checked DSL carrier lines, ISP, Splitters, router (another Zyxel P600 Series was tried), but problem exists with all.
Other threads have pointed to a wireless adapter "power save polling" router compatibility issue and pointed to an Intel thread which talked about router software/firmware upgrade or changing WIFI adapter into continuously aware mode. I'm waiting to contact the ISP for the router software but don't hold out much hope as it's a locked down sw build. I'm struggling trying the other option to change WIFI adapter into continuously aware mode. The instructions given were to
Set
CAM using Intel® PROSet/Wireless WiFi Connection Utility
I can't find how to access this software
CAM using network control panel applet (NCPA)
I've tried the following but still have the same reboot issues.
- Click Start > Settings > Control Panel.
- Double-click Network Connections.
- Right-click the wireless connection and click Properties.
- Click Configure.
- Click the Advanced tab.
- Windows 7 or 8: Select Transmit Power,
change Value to 5. Highest.
I've also tried turning wireless radio off and using wired only connection but the same issues appear to happen. Has anyone got any further advice for this issue, please.
andrewtblake
2 Posts
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March 12th, 2014 12:00
I have just put the second Inspiron 15R Dell has sent me in the last month back in its box due to this exact problem. I can't have either of these machines turned on because they cause the router (a ZyXEL AMG1302-T10A) to reboot.
Dell seemed to think the problem was a faulty wireless card, which is why they sent me a replacement for the whole machine, but this has not solved the problem.
andrewtblake
2 Posts
0
March 13th, 2014 16:00
It's a shame, but I have had to return the Dell and ask for a refund. Dell tech support were unable to resolve the problem, so I have no choice but to return the machine. Since the only way I can have it in the house and still have a working internet connection is for it to be turned off, the only use to me it could be is as the proverbial doorstop.