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May 29th, 2004 10:00

Inspiron 5100 Won't Recognize Memory Module

I would appreciate any suggestions people have on why my Dell Inspiron 5100 won’t boot with a memory module I recently bought.

Here’s the info: I currently have one 512 MB PNY memory chip and one 256 MB Dell chip in my computer. Bios version is A26. I want to replace the 256 MB chip with a 512 MB chip and max out on memory: the capacity is 1024 MB.

I bought another 512 MB PNY memory chip used on Ebay. The specs are the same as the other chips I have: PC 2100 DDR, 266 mhz. The PNY memory configurator part no. is the correct one for my computer. It is the same as the first 512 MB PNY chip, which works fine with the Inspiron.

I took the 256 MB chip out and inserted the newly purchased 512 MB chip in the slot. I made sure it was firmly seated. I booted. Or tried to boot. I got blinking lights on the keyboard and then the machine shut itself off.

I switched the two 512 MB chips in the memory slots. Same result.

I took both chips out and inserted only the recently purchased 512 MB chip in one of the slots. Same result.

Each time I checked to make sure the module was firmly seated. I’ve now put both of the "original" modules back in so I can use the computer.

At this point I was ready to conclude that the newly purchased module doesn’t work. But my wife’s laptop, an Apple Powerbook, has the same memory specs. So we put the module in her laptop. Result? No problem, the Apple boots up, and recognizes the memory. At my request she ran a hardware diagnostic test using a utility that came with the Powerbook, and it says the memory is good.

So I don’t get it. I’ve got the right memory specs, I’ve got memory that works, and I’m not exceeding the Inspiron’s rated memory capacity. Any idea what’s going on?

2 Intern

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3.2K Posts

May 29th, 2004 11:00

It simple that memory works in your wifes MAC and doesn't work in a Dell PC. If you install the good 512 and the Dell 256 module does the system boot and see all the RAM??? If it does then you know the memory slots are good and that eBay module won't work in the Dell.

10 Posts

May 29th, 2004 18:00

Thanks Ed C but there's no good reason why the memory should work in the Mac and not in the Dell.  The memory specs are the same.  Memory is not OS-specific.

The Dell sees the other modules.

2 Intern

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3.2K Posts

May 29th, 2004 20:00

There is something wrong/different with the memory that the MAC doesn't care about but the Dell does. Otherwise it would work in the Dell. It could simply be a different PCB. Although the actual RAM chips are the same the board they are mounted on could be different. This might not bother the MAC but it bothers the Dell.

If both of the memory slots work with the other 2 sticks of RAM and the PC boots but the new RAM doesn't work in either slot and the PC won't boot then which piece hardware is incompatible with the Dell i5100. I would say the RAM.

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