Do you mean the Dell Recovery & Restore (KeyInTheCloud) application? I do not see any reference to smart errors in its documentation. Have you replicated the issue on another system?
Given that the KeyInCloud is specific to that service tag, to answer your question. I haven't taken the time to generate a second key and download the generated bundle, to have to extract in 7Zip (because it errors in Windows Explorer (see separate posts about extraction errors)) to test.
What would be better is if there was logging internal to the app so that it could log to the mounted USB drive that backups are written to.
As I noted above: Great Idea but not ready for Prime Time.
DELL-Chris M
Community Manager
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56.9K Posts
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February 7th, 2017 06:00
Do you mean the Dell Recovery & Restore (KeyInTheCloud) application? I do not see any reference to smart errors in its documentation. Have you replicated the issue on another system?
DanTechServices
5 Posts
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February 7th, 2017 09:00
Given that the KeyInCloud is specific to that service tag, to answer your question. I haven't taken the time to generate a second key and download the generated bundle, to have to extract in 7Zip (because it errors in Windows Explorer (see separate posts about extraction errors)) to test.
What would be better is if there was logging internal to the app so that it could log to the mounted USB drive that backups are written to.
As I noted above: Great Idea but not ready for Prime Time.
tomsawyervn
1 Message
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July 3rd, 2017 20:00
I got an XPS 13 9350, used KeyIncloud to recover but got the message "Cannot get Smart status. Failed to repair boot files".
Please help me to solve the issue. Thanks a lot.
Ken Lowe
3 Posts
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July 15th, 2017 09:00
I am having the same problem with a E7240 with Samsung SSD. Did you manage to resolve the issue?
Ico22
1 Rookie
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12 Posts
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August 13th, 2017 20:00
Same issue on XPS 13 9350. "Cannot get SMART status."