Keyboard problems with the ENTER key

Question

I have problems with my Keyboard.   The ENTER key is not working but sometimes it works as if the enter key had been held in.   I have tried; Rolling back windows to a known good state Re installing my keyboard in windows Checked in the BIOS to make sure all looks ok Checked for virus' problems and spywear Rebooting, removing the battery and leaving the laptop off for a while Vacuuming the keyboard incase there is any dust in there. Lightly shaking the laptop to see if there is something loose I have tried all listed above but they have done nothing to make the enter key work. An interesting point I noticed that while I was in the BIOS the enter key still DID NOT work, therefor rulling out a re-installation of Windows XP Pro. The Keyboard must be at fault, does anyone have any more ideas or things to try? If anyone has this problem also, please post here and call Dell. I am using a Freeware program called Click N Type to give me the Enterkey (Carrige returns), this can be found here http://www.lakefolks.org/cnt/ If anyone has got a solution, please post here, it looks like this problem is a big one, I have seen many posts on here with the same problem but not read a useful solution yet. I will be calling Dell later on, if I get a solution I will post here. Thanks, James

kancer · Answer

hi there try to run a diagonistics on the Keyboard and from all that you have mentioned, I suspect that the Keyboard could be at fault. so please call Dell and get the keyboard replaced   kancer

wozie · Answer

Hi all,

I have ran the diagnostics on my system and I got a "Stuck Key Detected" error and and "Interactive Test" error.

I have been onto Dell and they are to send me another keyboard to replace my faulty one.

However the keyboard seems ok at the moment, the enter key is working (for the meantime), it seems like I have an intermittant keyboard problem.

The Dell diagnostics are good, its the first time I have used them, however there is a need to press enter while it is booting and if your enter key is not working, what do you do?? I got it to work by mashing the keyboard, this got me an enter. (I later found out that by pressing the ; key quickly followed by the # key, this also gave me an enter??)

To Run 32 bit Dell diagnostics on the Keyboard.

Restart the system and tap F12 at the Dell logo screen.
Highlight the diagnostics option and press enter.
Select the device as keyboard and run the test.

For information about 32 bit Dell diagnostics click on the link below.

http://tinyurl.com/9dstn

Hope this helps someone,

James

Locked Topics – Laptops General

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