Unsolved
This post is more than 5 years old
1 Message
0
90113
June 23rd, 2014 06:00
Latitude E6410 Fingerprint Reader not Detected
I am using Dell Latitude E6410 with OS Windows 7, 32bit. Installed Original drivers from Dell Website. Had Installed Control Vault. But all efforts gone useless. Each time I launch Dell Data Protection Access control panel, enroll for Fingerprint Access, It will show with the following message.
"Cannot detect supported fingerprint reader. Please connect a fingerprint reader and try again.(RN:02000051)
I am tired and sick with this issue. Does anyone has any solution to this? I did try some solutions given earlier but all of them were useless.
I hope someone will have a solution for this. Thanks in advance....
No Events found!
DELL-Shawn B
4 Apprentice
•
540 Posts
0
June 23rd, 2014 07:00
Hi Wahab49,
Thanks for your post. I would first recommend uninstalling any Control Vault software still on the system, making sure only the Dell Data Protection | Access software is installed. After this restart your system and follow the steps in guide: How to resolve the RN 02000051 error in Dell Data Protection Access.
http://www.dell.com/support/troubleshooting/bb/en/bbdhs1/KCS/KcsArticles/ArticleView?c=bb&l=en&s=dhs&docid=612593
Solution.
How to resolve the RN 02000051 error.
1. Uninstall both the Broadcom USH Device and Driver in Device Manager.
2. Remove all Finger Print Templates ( http://www.wave.com/support/fingerprint-sensor-unavailable-errors-1 )
3. Download the Latest Broadcom USH Fingerprint swipe driver (It will have driver and firmware)
4. Install the Broadcom Driver at which point it may state the firmware is out of date. (When you run the firmware update it will want you to disable the TPM.)
5. Disable the TPM in the BIOS.
6. After rebooting into Windows you will update the firmware.
7. Reboot when the firmware’s install prompts you, while rebooting go back into the BIOS and enable the TPM.
8. In the start menu you will see a Broadcom software folder, open it and enable Microsoft Biometric Framework.(should be highlighted since it is a new program.)
9. Enable the Framework.
10. Open DDPA and your issue should be resolved.
Regards,