Latitude E6410 System lock/freeze Intermittenly

Hi Karasaga,

Welcome to the Community.

I understand your concern. I see that your system locks up /freeze intermittently and you have performed the Hardware diagnostics which is passed all.

This may happen due to some software application you have installed recently or some application which may be corrupt or operating system corrupt or computer infected.

Please let me know if you are facing the issue when you use a particular application or when you have just turned on the computer.

Also please check for the issue in safe mode with networking and let me know so that we can narrow down to the problem

Please let us know the progress

Thanks & Regards,

Thanks & Regards

Dell_Ravi_Chandra

Dell Social Media Responder

https://twitter.com/DellCares

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System has been rebuilt/reimage. All patches are up to date. It locks mostly in office 2010 apps but same office suite is installed on many E6410 without any issue. Is there any tool that dell can suggest to run beside what is on hdd partition or on dell web site?

Hi Karasaga,

Welcome back to the Community.

I would suggest you to follow the link below to optimize the computer and check for the issue.

http://bit.ly/cfVDZ2

Please let us know the progress

Thanks & Regards

Dell_Ravi_Chandra

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

Hi Ravi,

This is in an Enterprise environment and all laptops have same patches, configuration, policies, etc. Your link to optimize cannot be run due to group policies. Out of thousands of laptops only a few laptops are locking/freezing. Interesting thing is it passed the diagnostics. So something is wrong with hardware otherwise a rebuild would have fixed the software problem. May be Dell needs to provide any other tool to test hardware. Swapping RAM, HDD did not help either and only thing now left is to replace motherboard.

Thanks,

Karasaga

What errors are in the event log?

Logs cannot be shared in this forum. I have checked the EV logs and found nothing that points to a hardware of software that is causing this issue except that pc was shut down unexpected, etc. When system lock/freeze keyboard, mouse does not work and only way out is to hold the power button to shut down.

Probelm laptops in our enterprise enviroment

E6410

Windows 7 Enterprise 32 bit

4 GB RAM, 2.53 GHz  i5

I'm an IT professional with a large software company and I seem to be having pretty much the same issue.

E6410
Win 7 Enterprise - 64 bit
8GB RAM, 2.67 GHz i7

The laptop freezes intermittently and other times it does not even boot up at all. It's running a standard image that Dell actually puts on all our machines for us. There seems to be no rhyme or reason for when it will freeze or crash. It seems to do better when it's not connected to a power source or port replicator. It may possibly be a motherboard issue or heat sync issue - i'm not sure. Does not seem to be driver related because I've updated the NVIDIA drivers already and the issue persists.

I have noticed at some failed bootups that the num lock and scroll lock keys are lit up while the caps lock keeps blinking. I'm not sure if that's some error code.

I am having a similar problem with my  E6510. 

It will 'freeze' unpredictably, intermittently. 

Often, the hard drive light will continue to blink about 1 time per second. 

Nothing else will do anything (can't turn off network. Caps lock does nothing). Have to hold the power button down until it shuts down to regain control.

I have swapped out the ram to try to eliminate possible bad ram.

The unit is cooled by an external fan under the unit.

I have had two different E6510s do the same thing. The first one died completely when I ran a stress-test diagnostic on it, so I swapped it for another unit at the computer recycling place where I bought the unit.

Maybe a bad design error is allowing noise on a bus to interfere with some timing and the unit locks up waiting for an interrupt that it missed, which will never come again????

Anyone have any clues as to how to fix this?

Latitude 6410 ... I had the same problem. I replaced the thermal paste between the CPU and heat sink .. problem solved ... it works again ...