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110476
April 24th, 2014 08:00
Latitude E6440 with AMD Radeon 8690M
Recently received (as graduation gift to son) from Dell Outlet - an E6440; 8Gb memory; i7 4600m; - was told it has an SSD drive and AMD Radeon 8690M display adapter. That would be nice as LCD display is 1600 x 900. The ssd drive is a Seagate 500Gb SSHybrid - close but no cigar. Can't find any h/w that could be Radeon 8690m.
After finalizing win7 operating system and fiddling around with 130+ updates, I started to poke around the system. I thought it might be a good idea to determine the "Windows Experience Index" - failed - could not be computed. Failed do to inability to measure video playback performance.???
Uh, that can't be good.
From what little bit of investigation on/in that laptop, it appears that a Radeon 8690 was installed at one time (it's in the display adapter portion of Device Manager). Is the Radeon 8690 an express card that plugs into the express card cage? and is missing? Should I have that h/w? Does it make sense to buy it (for increased graphics performance) after purchasing the laptop? Is there a college kid that doesn't game? uh that's a rhetorical question!
The system seems to work, but would be nice if ALL of it was there and worked together. I suspect that the removable express card graphics device has been scavenged, and the correlating drivers/software/install files were left on the system? Seems odd - cheeep but odd.
Can anyone provide some guidance as to why Radeon 8690 shows up in the device manager with no device in/on the laptop? Does the onboard intel graphics access (that would be really weird) the radeon graphic files? What do I need to do to record a "windows experience index", it's not zero, but it really ought to calculate.
thanks in advance for your reply/response.
Randy
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ejn63
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87.5K Posts
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April 24th, 2014 09:00
The Radeon GPU is a co-processor - it operates when required by demanding applications (or when you choose it in the Catalyst control panel). You'd have to choose to have the WEI run with the AMD GPU in the Catalyst control center -- if you don't, it will run as Intel-only.
The Radeon GPU is not a separate part - it is a chip soldered to the mainboard. In your device manager, you should see the AMD GPU and it should NOT show a yellow error annunciator.
You may also want to see here:
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-experience-index-problem-could-not-measure/a16349eb-6638-4ca4-946c-7fc8bcf872e9
jetcityrandy
12 Posts
1
April 24th, 2014 10:00
I've checked "All Programs" from START button and Catalyst control center does not exist...
Here's a grab from Device Manager
Does this mean the AMD Radeon hardware exists? how do I get the laptop to access it's capability?
Sorry to be so dumb...
jetcityrandy
12 Posts
1
April 26th, 2014 11:00
Wow.
Not only is the graphics messed up. the usb 3.0 ports don't function either.
Guess I will have to do something else.
I don't understand how even though it's from Dell Outlet - the system isn't setup and ready to go. The graphics chip may be soldered on the laptop motherboard - no software is installed.
AND the usb3.0 ports only work with usb2.0 devices. Guess I will have to find newer drivers. Not a big deal, but wonder how/who I contact to get the ATI/AMD - Radeon software to get this laptop to function the way it's supposed to. Seems stupid to initiate a service call - maybe that's the way it has to be, I don't know.
Wish there were more useful help here on the Dell support community. I'm not the sharpest knife in the drawer but can usually follow directions.
punt!