from my experiance, I've usually gotten the box in 2 days and the turn around time there after has been 7 days at the fastest to 12 at the slowest. It probably depends on when the weekend falls and how close you are to the depot.
you can always pay to upgrade to onsite next business day service if you don't want to deal with it.
regardless of service type, mail in or depot, dell will always mail you easily replacable parts like memory or drives. they would be very unlikely to do this with an LCD, as they probably consider the risk of breaking it while installing it to be high. that and, so many people complain when dell tells them they have to install their own HD that they probably don't think it's worth it to try...
just curious, but did you try reseating the video card and flex cable? does an external monitor work? might save you some time if you're comfortable checking that stuff
Message Edited by NemesisDB on 11-29-2005 08:38 PM
probably a silly question but did you reseat the flex cable that goes from the video card to the lcd? if it's loose on the card end it will cause a similar problem...
from my experiance, I've usually gotten the box in 2 days and the turn around time there after has been 7 days at the fastest to 12 at the slowest. It probably depends on when the weekend falls and how close you are to the depot.
you can always pay to upgrade to onsite next business day service if you don't want to deal with it.
regardless of service type, mail in or depot, dell will always mail you easily replacable parts like memory or drives. they would be very unlikely to do this with an LCD, as they probably consider the risk of breaking it while installing it to be high. that and, so many people complain when dell tells them they have to install their own HD that they probably don't think it's worth it to try...
just curious, but did you try reseating the video card and flex cable? does an external monitor work? might save you some time if you're comfortable checking that stuff
Message Edited by NemesisDB on 11-29-2005 08:38 PM
Yes, part of the troubleshooting I did before contacting Dell was to hook up an external monitor, and it worked just fine. I've changed out both Dell and IBM LCD assemblies, but then I guess I'm not your average user. Thanks for the timeline estimate...
NemesisDB
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November 29th, 2005 23:00
from my experiance, I've usually gotten the box in 2 days and the turn around time there after has been 7 days at the fastest to 12 at the slowest. It probably depends on when the weekend falls and how close you are to the depot.
you can always pay to upgrade to onsite next business day service if you don't want to deal with it.
regardless of service type, mail in or depot, dell will always mail you easily replacable parts like memory or drives. they would be very unlikely to do this with an LCD, as they probably consider the risk of breaking it while installing it to be high. that and, so many people complain when dell tells them they have to install their own HD that they probably don't think it's worth it to try...
Message Edited by NemesisDB on 11-29-2005 08:38 PM
NemesisDB
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7.9K Posts
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November 30th, 2005 02:00
probably a silly question but did you reseat the flex cable that goes from the video card to the lcd? if it's loose on the card end it will cause a similar problem...
although if it's the lcd, then it's the lcd ;p
dfrandin
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November 30th, 2005 02:00
Yes, part of the troubleshooting I did before contacting Dell was to hook up an external monitor, and it worked just fine. I've changed out both Dell and IBM LCD assemblies, but then I guess I'm not your average user. Thanks for the timeline estimate...
Dave Frandin