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November 29th, 2005 23:00
Mail-In-Depot Service??
I've been dealing with Dells at work for years, both desktops/laptops, but I recently bought an Inspiron 2200 from the outlet to replace my tired old IBM Thinkpad. The laptop was working beautifully until last Saturday when all of the sudden the lower 75% of the LCD went white w/vertical rainbow lines.. I checked everything out, verified it was the LCD, and contacted Dell via email for support. Since I maintain our fleet of about 50 Latitudes/Inspirons at work, I know my way around Dell laptops, so I'd hoped they'd ship me the LCD to swap out, like we get here at work, but no, it's mail-in-depot repair.. grrrr... Anyway, my question is: how long does Dell take to send out the shipping box for laptop return, and the biggie: Whats the normal turnaround time on an LCD repair/replacement? I've gotten kind of attached to the laptop and have gotten rid of the old IBM, so I'm laptop-less until Dell gets it back to me.. I have a case reference # from them, recieved today. I know the IBM's I used to support at another company had mail-in-depot repairs, and they were blindingly fast on getting the box out to you, and turn-around time on repairs. In one case, I submitted a request for repair, had a case # in 3 hrs, and the shipping box the next afternoon, and the repaired laptop back in just under a week... Is this in the ballpark for Dell - or am I dreaming????
Dave Frandin
Dave Frandin
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NemesisDB
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November 29th, 2005 23:00
from my experiance, I've usually gotten the box in 2 days and the turn around time there after has been 7 days at the fastest to 12 at the slowest. It probably depends on when the weekend falls and how close you are to the depot.
you can always pay to upgrade to onsite next business day service if you don't want to deal with it.
regardless of service type, mail in or depot, dell will always mail you easily replacable parts like memory or drives. they would be very unlikely to do this with an LCD, as they probably consider the risk of breaking it while installing it to be high. that and, so many people complain when dell tells them they have to install their own HD that they probably don't think it's worth it to try...
Message Edited by NemesisDB on 11-29-2005 08:38 PM
NemesisDB
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November 30th, 2005 02:00
probably a silly question but did you reseat the flex cable that goes from the video card to the lcd? if it's loose on the card end it will cause a similar problem...
although if it's the lcd, then it's the lcd ;p
dfrandin
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November 30th, 2005 02:00
Yes, part of the troubleshooting I did before contacting Dell was to hook up an external monitor, and it worked just fine. I've changed out both Dell and IBM LCD assemblies, but then I guess I'm not your average user. Thanks for the timeline estimate...
Dave Frandin