Multiple Stop Errors on a 5100

Question

Here are my stop errors:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

NTFS.SYS-Address F85536E3 base at F852C000, Date Stamp 41107EEA

CANCEL_STATE_IN_COMPLETED_IRP

IRQL_NOT_LESS_OR_EQUAL

PAGE_FAULT_IN_NONPAGED_AREA

Here are my Microsoft Online Crash Analysis pages:

-HardwareFailure: Contact Original Equipment Manufacturer

A hardware failure reported by your Central Processing Unit (CPU)

-Error Caused By A Device Driver

-Analysis Information

You system crashed because the random access memory containing Windows program code was corrupted.

-Error Caused by Graphics Device Driver

Additional Technical Information

Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

IRQ Usage Summary:

(ISA) 0 System Timer

(ISA) 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

(ISA) 2 System Board

(PCI) 5 Broadcom 440x 10/100 Integrated Controller

(PCI) 5 SigmaTel C-Major Audio

(PCI) 5 Conexant D480 MDC V.92 Modem

(ISA) 8 System CMOS/real time clock

(ISA) 9 Microsoft ACPI-Compliant System

(PCI) 11 MOBILITY RADEON 7500

(PCI) 11 Intel (R) 82801DB/DBM USB Universal Host Controller - 24C2

(PCI) 11 Intel (R) 82801DB/DBM USB Universal Host Controller - 24C4

(PCI) 11 Intel (R) 82801DB/DBM USB Universal Host Controller - 24C7

(PCI) 11 Intel (R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD

(PCI) 11 Texas Instruments PCI-4510 CardBus Controller

(PCI) 11 Texas Instruments OHCI Complaint IEEE 1394 Host Controller

(ISA) 12 Microsoft PS/2 Port Mouse (IntelliPoint)

(ISA) 13 Numeric data processor

(ISA) 14 Primary IDE Channel

(ISA) 15 Secondary IDE Channel

Computer Specs:

-Windows 5.1 Service Pack 2 (Build 2600)

-System BIOS Version: DELL - 27d40a12

-Inpiron 5100, 15.0 XGA, 2.4GHz-P4 (221-1884)

-512MB, 2DIMMs

-16MB ATi Mobility RADEON 7500, Inspiron (320-0549)

I've replaced the Hard Drive and the RAM with improvement. I've updated every driver off the Dell website and I've updated the BIOS to the latest version.

It seems once I get the computer actually stable for and hour, it performs flawlessly. It is the initial startup that takes so much time. I have to restart the computer over and over again.

Please help. Dell tech support hasn't been very helpful yet.

Dave

ejn63 · Answer

Check the condition of the heatsink - this model is well known for overheating. Also run the Dell diagnostics, particularly on the RAM and the hard drive (including a full surface scan of the latter).

ThunderChops · Answer

I've run the full diagnostics off the CD. I've run every hard drive diagnostic Dell gave to me. I even replaced the hard drive.

The problem occured before and after replacing the RAM and the hard drive.

I don't think it is an overheating problem for it happens when the computer is first starting up, not after being on for a while. In fact, once it has been started it will run all day with no glitches.

Does that make sense?

Dave

ThunderChops · Answer

So what do you think my upgrade options would be with my computer?  If I'd have to replace the motherboard anyway I might as well replace it with an upgraded version.  What are my options on a 5100?   I watched a tech replace a board today.  Looked simple.  I just need parts.   Dave

ThunderChops · Answer

Got a new one today. DRIVER_IRQL_NOT_LESS_OR_EQUAL ****USBPORT.SYS - ADDRESS F81D8073 base at F81D0000, Date Stamp 41107d62. Haven't gotten that one before. Dave

ThunderChops · Answer

Something interesting happened today that reminded me of something else.   I tipped up my computer to read the service tag and at that point the computer went to a blue screen of death and then went to a black screen.  I restarted the computer and I've had no other concerns today.   I remember this happening many other times but I forgot to mention that.  This tells me I have some hardware issue.   But what?   And where are my suggestions for upgrades I can make to my 5100 when I replace the mother board?  A guy told me today that I can put my hard drive in pretty much any dell laptop and it will work if I erase all the drivers ahead of time.   Thanks for any help you guys provide.   Dave

ThunderChops · Answer

Another new issue.

I turn on my computer expecting my initial crashes and they come as expected, except they don't come as blue screens. The first crash was just a lockup of my desktop. When I restarted I got my second crash that I'd never seen before. I didn't even get to the windows screen for this crash. The screen stayed black and then I got this message:

TRAP 00000006==================EXCEPTION================

tr=0028 cr0=80000011 cr2=0305E986 cr3=00039000

gdt Limit=03FF base=0003F000 idt limit=07FF base=0003F400

cs:eip=0008:0005E1C0 ss:esp=0010=0005E148 errcode=0000

Flags=00010807 Cy NoZr IntDis Down TrapDis

eax=00C000E3 ebx=0005E233 ecx=000543E1 edx=00000002 ds=0010 es=0010

edi=0305E986 esi=00000000 ebp=0042A460 cr0=80000011 ts=0030 gs=0000

What the heck does that mean?

Dave

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Multiple Stop Errors on a 5100

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