Need help: memory write/read failure

Question

So I don't know exactly what I did but now when I turn on my computer I get the error below. Something similar has happened before but I was able to get to the boot or setup menu. Now I can't even do that, it won't even let me get there. I've tried reseating my memory, I even tried switching the memory but nothing has worked. Is there anything I can do? One note is that I had less than a gig of memory left when I last turned it off. If there's nothing I can do for the computer is there any way I can get all of my files out of it? Thanks... Memory write/read failure at 40216E24, read 21CE61CE expecting 21CE21CE  To resolve this issue, try to reseat the memory. Decreasing available memory Memory address line failure at 40210000, read 21CE21CE expecting DEDEDEDE To resolve this issue, try to reseat the memory. Decreasing available memory The amount of system memory has changed. If you did not change your memory... To resolve this issue, try to reseat the memory.

ejn63 · Answer

Run the Dell diagnostics (F12 at powerup). Record which DIMM number produces the error. Then swap the modules - if the error follows the module, replace it with a new one. If it stays with the socket, it's the socket that's faulty and you'll need a new system board.

Further assistance will require your telling us what model system you have.

schustda · Answer

For one, I've got the Inspiron 1525. And two, when I press F12 it says 'preparing one-time boot menu' but then it just goes to the exact same error message.

ejn63 · Answer

Remove one module, then the other until you can get the system to boot.

Locked Topics – Laptops General

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