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2 Posts
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77382
October 2nd, 2013 12:00
No Audio Output device is installed
I am unable to hear audio sound, i tried to update the sound,audio,video controller but in device manager i didnt get the audio controller.
In troubleshooting its showing message like "Hardware changes might not have been detected".
I am using Dell Inspiron N5110 having i5 Processor ,640GB hard disk o Windows 7 Home(64bit).
Can you please tell me how to come out of this problem?
No Events found!
DELL-Kalyan S
750 Posts
0
October 2nd, 2013 13:00
Hi nikhilpatil28,
Welcome to Dell community!
May I know if any changes were made in the computer before the issue started?
Ensure the “Windows Installer” service is enabled:
Next, update the chipset drivers. Refer the following link for the chipset drivers: http://dell.to/19m4HoM
After that, restart the computer and try installing the audio drivers. Refer the following link for audio drivers: http://dell.to/GzYf6P
If the issue persists, try updating the BIOS. Refer the following link to download the A11 version BIOS: http://dell.to/19i1hJw
Irrespective of the current BIOS version, try updating it using the above one. Ensure that the battery has at least 15% charge remaining and also connect the AC Adapter while updating the BIOS.
Note: Do NOT power off the computer during BIOS update as it can lead to hardware failure.
Please post the results.
nikhilpatil28
2 Posts
0
October 6th, 2013 00:00
Hi Kalyan,
Thanks for your quick reply.
The problem happened because of game software. Before installing game software it was running well. I feel that because of game software which i have installed. but the moment when I felt that Audio is not coming i uninstalled that software.
I have done all changes whichever you have suggested like i kept the "Windows Installer" in automatic mode.
I have updated the chipset driver, BIOS (A11 version).But even though while installing audio drivers i am facing the same problem.
please have a look over the snapshot what i have attached.
Also in System device in Device Manager i am getting Caution symbol for "High Definition Audio Controller” saying "the device cannot start. And The device isn’t using any resources because it has a problem”. I have attached the error message highlighted by red colour.
Can you suggest the other troubleshooting for audio device.
DELL-Kalyan S
750 Posts
0
October 7th, 2013 17:00
Hi nikhilpatil28,
Try installing audio drivers using the following link: http://dell.to/17Px4PG
If the issue persists, we can try System Restore. Refer link for instructions: http://dell.to/18L8sHt
Select a date prior to the day issue started during System Restore.
Please let me know the results.