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2 Posts
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11936
August 5th, 2016 04:00
No TPM Function after Windows 1607 Upgrade
Hi all,
I'm just install the Update 1607 Windows Update in the RC on a Dell Latitude 7440.
The update went through without any problems. When I have restarted the PC, the information was immediately that would start the automatic repair.
Recovery - the PC could not properly start 0xc0000001
Recovery - PC / device needs to be repaired. It can be not loaded properly the BitLocker key. 0xc210000
After this I disabled the TPM chip in the BIOS. I could start Windows using the recovery key.
I reseted the TPM chip - no improvement
then disables BitLocker and reactivated, there is now also the message that the TPM could not be used.
At the TPM MSC the chip is available.
Currently i have TPM Version 1.2, according to MSFT Website it's supported. But i can't change the Version to 2.0 with the Dell Tool. I get the following error codes:
Error: The System TPM Query Failed, Aborting
Error: Unable to prepare the TPM update payload.
Stefan
NorbertFe
2 Posts
0
August 11th, 2016 09:00
Hi,
I've the same error with a Dell Precision M3800.
Anyone with more Infos?
Regards
Norbert
JGlick
1 Message
0
August 11th, 2016 12:00
Same issue here, Latitude E6540. Worked fine before I updated to 1607.
Jon
Empire1926
1 Message
0
August 12th, 2016 17:00
We have the same problem. The Dell Precision T1700 on current A19 BIOS with STM Manufacture V13.12 Spec 1.2 TPM stops working after Windows 10 Enterprise upgrade to version 1607. We receive error code: 0xc0210000 "a required file couldn't be accessed because your BitLocker key wasn't loaded correctly."
Hopefully Dell and MS will have a fix soon. See the following thread:
https://social.technet.microsoft.com/Forums/Windows/en-US/d6530d19-6ca6-4697-bf81-6d7c08492bdb/windows-10-14393-1607-enterprise-issues-with-tpm?forum=win10itprogeneral
Regards.
gmgb
1 Rookie
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29 Posts
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February 9th, 2017 09:00
I see this is a bit old but I'm also having the same issue with a Dell E6530 running Windows 10 1607.
jaglick
1 Message
1
February 10th, 2017 05:00
@gmgb, it's been a while since I had this problem, but I believe this Windows update resolves the issue: support.microsoft.com/.../3176936 Also, your system needs to be TPM 2.0 compliant for Windows 10 1607 and above.