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1684
September 1st, 2016 17:00
No audio - audio driver issues
Hi,
I have a Dell Inspiron 15R 5520 for a few years already.
A few weeks ago, out of the blue, my speakers wont work. Theres just no audio.
I can get audio only when I connect earphones.
I tried to uninstall the audio driver (Conexant smartaudio HD), and windows 7 automaticaly installs High Definition Audio Device. When I did that the speakers worked, but there was no sound when I connected the earphones. When I reinstall conexant it happens again - no sound from speakers, only from earphones.
Tried reinstalling several times, tried updating the driver, I even formatted my computer and nothing helped.
Please help me find a solution.
thanks.
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Jim Coates
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September 3rd, 2016 07:00
Hello. Which operating system are you using?
Did you use the Factory Restore Image and reset your laptop back to the original factory configuration?
itamarvardi
2 Posts
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September 3rd, 2016 12:00
I am using windows 7 home premium
I did not used the factory restore image. I manually installed windows and all the drivers from the cd.
(i think i dont have the restore image partition, must have deleted it somewhen)
Jim Coates
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13.6K Posts
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September 4th, 2016 04:00
The gold standard in testing is to use Factory Image Restore, because if you test immediately after doing the restoration, and if something does not work , but it did work when the laptop was brand new, then there has been hardware failure.
Doing it the way you did is still a pretty good method, although not quite as definitive. Because doing that did not fix the problem, it suggests that there is some kind of hardware problem. I can't think of any additional softwares measures you can take, beyond what you have already done.
You can switch back and forth between the Conexant driver and the Windows native audio driver, without having to remove the Conexant driver, by doing this:
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on the Conexant.
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, sometimes you have to restart, sometimes not.
[To get back to the Conexant driver, do it again but reverse the names in steps 2 and 7.]