I have called support by phone and the person said that apparently the adaptor is not original. I took some pictures of it. Can you confirm if this adaptor is original or not?
By the way, the notebook is of year 2010... the original adaptor stopped working on June this year. Since that time, I have used 3 more adaptors and all of them exploded causing a burning smell coming from inside of it.
I apologize for the inconvenience caused to you. The laptop is not causing the adapter to burn out because it uses least amount of charge from the main power supply. I would suggest you to check the adapter in a different power supply and also try using a surge protector.
> Well designed power adapters do withstand extreme loads.Even a short circuit caused by laptop or a faulty cable shouldn't damage them since they usually have overload and overheat protection.
> Power adapters cannot protect themselves from high input voltages.Since Dell power adapter are designed to work over a large voltage range (100V-240V) this shouldn't pose a problem especially not in the US were voltages are 110V (if I'm not mistaken).In Europe we have 230V and even though I live in a remote area I've never experienced problems .
> If all power supplies were from the same manufacturer switch to different brand and have the other ones replaced under warranty.
I would like to know where did you buy these adapters from.
Please help me with the information in a private message.I am sending you a friend request in a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access the system records .
I have had a similar problem with my E1505. I found that any time I ran the computer with both the charger and the battery in the machine, it would burn out the charger. I went though 4-5 chargers/power supplies before figuring this out, and I now just operate the machine without a battery. It worked fine until recently, then burned out my last charger. Both the battery and most of the chargers were original dell products, although after awhile it was just cheaper to try offbrands chargers. And idea what could be going on?
Almost my exact story today 7/2017 on my Samsung laptop. I did a search for 2017 and nothing came back so I am using this thread. Used it for years but the adapter burned out and my search led me to take out the battery when I used by back up adapter. That worked until today.
Even considering a defective power strip/surge protector with the tv, dvd, the router, and the computer adapter plugged into it. Does not make sense for the adapter to burn out. Can someone explain why?
jstuardo
1 Rookie
•
10 Posts
0
August 31st, 2012 08:00
Thanks a lot for the fast answer.
I have called support by phone and the person said that apparently the adaptor is not original. I took some pictures of it. Can you confirm if this adaptor is original or not?
By the way, the notebook is of year 2010... the original adaptor stopped working on June this year. Since that time, I have used 3 more adaptors and all of them exploded causing a burning smell coming from inside of it.
DELL-Priyanka_S
671 Posts
0
August 31st, 2012 08:00
Hi,
I apologize for the inconvenience caused to you. The laptop is not causing the adapter to burn out because it uses least amount of charge from the main power supply.
I would suggest you to check the adapter in a different power supply and also try using a surge protector.
Please reply if you have any further questions.
Thanks and Regards
Priyanka S
#iworkfordell
MicroTest
3 Apprentice
•
934 Posts
0
August 31st, 2012 09:00
> Well designed power adapters do withstand extreme loads.Even a short circuit caused by laptop or a faulty cable shouldn't damage them since they usually have overload and overheat protection.
> Power adapters cannot protect themselves from high input voltages.Since Dell power adapter are designed to work over a large voltage range (100V-240V) this shouldn't pose a problem especially not in the US were voltages are 110V (if I'm not mistaken).In Europe we have 230V and even though I live in a remote area I've never experienced problems .
> If all power supplies were from the same manufacturer switch to different brand and have the other ones replaced under warranty.
DELL-Priyanka_S
671 Posts
0
August 31st, 2012 11:00
Hi jstuardo,
I would like to know where did you buy these adapters from.
Please help me with the information in a private message.I am sending you a friend request in a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access the system records .
Please reply to my private message.
Thanks and Regards
Priyanka S
#iworkfordell
slach01
2 Posts
0
January 26th, 2013 18:00
I have had a similar problem with my E1505. I found that any time I ran the computer with both the charger and the battery in the machine, it would burn out the charger. I went though 4-5 chargers/power supplies before figuring this out, and I now just operate the machine without a battery. It worked fine until recently, then burned out my last charger. Both the battery and most of the chargers were original dell products, although after awhile it was just cheaper to try offbrands chargers. And idea what could be going on?
katesisco
1 Message
0
July 13th, 2017 10:00
Almost my exact story today 7/2017 on my Samsung laptop. I did a search for 2017 and nothing came back so I am using this thread. Used it for years but the adapter burned out and my search led me to take out the battery when I used by back up adapter. That worked until today.
Even considering a defective power strip/surge protector with the tv, dvd, the router, and the computer adapter plugged into it. Does not make sense for the adapter to burn out. Can someone explain why?